Guest Experience Manager (UAE National)

As a Guest Relations Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Works closely with all departments to assess service standards and delivery on a regular basis
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guest.
• Has a perfect understanding and clear vision of the brand\xe2\x80\x99s guest promise, is exemplary in their manner and behaviour.
• Is the guest\xe2\x80\x99s voice within the hotel; centralizes, analyses and processes by the hotel
• Provides necessary explanations and training for the hotel\xe2\x80\x99s heads of department in establishing a continuous improvement process and in introducing any necessary changes in working flow
• In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.
• Leads and develops a team of Guest Experience Champions within the hotel to conduct deep-dives / self-assessments and identify improvement opportunities and solutions.
• Champions the internal communication of Guest experience related matters to all connectors in the hotel
• Support GM/HM in driving a guest-centric culture in the Hotel and in creating awareness and understanding among connectors on the importance of the Guest Experience

Your experience and skills include:

• Ability to manage projects strategically, while being hands-on and detail-oriented, acting as a catalyst for making things happen
• Capacity to work independently and with stakeholders in order to enhance the Guest Experience relevant / innovative products, services and programs
• The ability to create and lead a guest journey culture at the property.
• Be able to lead and foster excellence and innovation
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Strong communication skills in English (verbal & written)

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor