Job Description

Job Summary

We are seeking a high-energy, professional, and experienced Guest Experience Manager / Holiday Home Host to join our fast-growing team. This person will be the face of our brand, ensuring that every guest enjoys a seamless and memorable stay. From welcoming guests and handling inquiries to solving problems and setting up properties, you will play a vital role in driving customer satisfaction, loyalty, and our reputation for excellence.

Only candidates who meet the listed qualifications and requirements should apply.

Key Responsibilities

Act as the primary point of contact for guests throughout their stay

Handle guest check-ins and check-outs professionally and punctually

Respond quickly and effectively to guest inquiries, complaints, and issues

Solve problems calmly and creatively, turning challenges into positive experiences

Oversee property setup, staging, and presentation--ensuring spaces are photo-ready and functional

Collaborate with the operations and cleaning teams to maintain property standards

Coordinate minor maintenance issues, deliveries, and troubleshooting on-site

Provide local insights and concierge-style recommendations to guests

Ensure each property reflects the brand's identity and delivers on luxury, comfort, and functionality

Track guest feedback and support continuous improvement in service delivery

Maintain inventory of essentials and restock when necessary

Prepare welcome kits, signage, and personal touches for VIP arrivals

Support onboarding of new properties into the portfolio with interior setup assistance

Qualifications

Minimum 2-3 years experience in hospitality, hotel management, or the short-term rental/holiday home industry

Proven track record of guest service excellence and problem resolution

Fluent in English (additional languages are a plus)

Valid UAE driving license with own car (essential)

Strong knowledge of Dubai neighborhoods, tourist hotspots, and cultural etiquette

Confident using basic tech tools, booking platforms, and messaging systems

Familiar with Airbnb, Booking.com, and other OTA guest standards

Eye for interior design and space optimization is a strong advantage

Creative thinker with attention to detail, able to add thoughtful touches and innovate on the go

Reliable, trustworthy, and highly organized with the ability to multitask

Energetic and fun personality who genuinely enjoys hosting and making people feel special

Ideal Candidate Profile

You love hospitality and are energized by creating amazing guest experiences

You're quick on your feet, solution-oriented, and unafraid of tackling unexpected issues

You see the home through the eyes of a guest and know how to wow with small details

You enjoy autonomy, take ownership, and are constantly thinking about how to improve the service

You're flexible with hours and don't mind working evenings or weekends occasionally

You thrive in a fast-paced, growing company and are excited about being part of something special

Benefits

Competitive salary and performance-based bonuses

Flexibility and autonomy in a dynamic role

Opportunity to grow with an ambitious, premium lifestyle brand

Creative freedom to help shape the guest experience and staging

Supportive and forward-thinking leadership team

Real impact in helping redefine hospitality in Dubai

How to Apply

Please send your CV and a short introduction about why you're a great fit for Stay Local Holiday Homes to:

staylocalh@gmail.com
Job Type: Full-time