Do you see yourself as Guest Experience Leader for InterContinental Hotels Group\xc2\xae Dubai Festival City?

What\'s your passion? Whether you\'re into triathlon, exploring new restaurants or dancing the tango, at IHG we\'re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

What\xe2\x80\x99s the job?

This role, reports directly to the Reception Manager. As the Guest Experience Leader r, your primary responsibility is to be responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. You will promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos

Your Day to Day

• Supervise front office operations during assigned shift
• Supervise cashiering activities during shift
• Keep updated on financial targets & compile occupancy statistics
• Supervise Group Bookings
• Assist in handling guest complaints
• Be familiar with property safety, first aid and fire and emergency procedures
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions
• Enhancing team performance through coaching & advising the staff

What we need from you

Communication skills \xe2\x80\x93 guests and colleagues will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to

• Fluency in the English language - extra language skills would be great, but not essential
• Literate and tech-savvy - you\xe2\x80\x99ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You\xe2\x80\x99ll have a high school diploma/qualification or a bachelor from university within a relatable field
• Experience - ideally you\xe2\x80\x99ll have spent at least two year in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

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