Guest Experience Agent
Job Description
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
The primary responsibility of a Guest Experience Agent is to ensure each guest enjoys a personalized and memorable stay. You are responsible for engaging with guests from arrival to departure, anticipating their needs, and creating meaningful experiences that reflect the hotel's brand standards. You will handle guest inquiries, special requests, and feedback efficiently and professionally, ensuring every guest feels valued and cared for throughout their stay.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Remote Location
Skills Required
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Job Detail
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Job IdJD2119633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSir Bani Yas, Abu Dhabi, United Arab Emirates
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EducationNot mentioned