Job Description

Stella Stays - Who are we? Stella Stay is a UAE proptech start-up with a vision to create the future of living and hospitality. The company offers residences and hotel suites that are beautifully designed, thoughtfully equipped, and a seamless digital guest experience. Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East, Europe and North America. The company's proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management. Stella Stays is the winner of the 2021 Stevie awards for the "Most Innovative Tech Start-up of The Year" and "Innovative Achievement in Sales" for its technology and revenue generation strategy respectively. We are expanding globally and to support our exponential growth, we're looking for a Guest Experience / Operations Assistant. This role is responsible for assisting with the end to end operations across our portfolio in the city. Their highest priority is to elevate the overall hospitality experience, by ensuring an amazing guest experience while staying focused on optimizing the efficiency of our ongoing operations. They will work closely with the City & HQ Teams to be able to take our Guest Experience and Operations to the next level. At Stella Stays, you will: Guest Experience

• Greet & assist guests on site and virtually with their needs during the booking process, pre-stay, during their stay, and post-stay.

• Manage all operational tools - scheduling, adding new units to system, check to report - Assist with New Launches for Guest Experience - ensure they are Guest-Ready

• Hospitality Elevation - Guest Gifts, VIP Guests, Personalized Touches

• Book reservations and add-on sales by closing lead opportunities.

• Proactively respond to, troubleshoot, and resolve client issues in a timely and positive manner.

• Work with our various teams to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

• Act as a support member of the Operations team in the field.

• Take care of day-to-day tasks, such as bringing extra items to guests during their stay and managing in-unit needs that range from troubleshooting systems and appliances, to quick housekeeping fixes.

• Make sure all operational team members manage their time properly and efficiently and deliver their work in a timely manner.

• Oversee housekeeping, maintenance and contractor activities for the buildings and units in the city.

• Conduct regular property/building inspections and be autonomous in taking immediate action.

• Build, manage, and maintain quality vendor relationships with housekeeping and logistics companies, as well as with property managers, maintenance workers, handymen, plumbers, electricians, and more.

• Manage the back-of-house logistics for the entire hospitality operation, including coordination for supplies and deliveries, equipment, staff, and infrastructure.

• Adhere to and constantly innovate our standard operating procedures and assume responsibility for cost savings through careful analysis and creative solutions.

• Be a master of quality control, to make sure we're always delivering on the Stella Stays brand promise.

• Travel to multiple Stella properties throughout the local market, as required.

• Able to work flexible hours, nights and weekends required.

• An excellent team player with a great attitude. You're organized, hard working, detail oriented, and energetic. Strong written and verbal communication skills.

• Strong problem-solving, analytical, and time management skills.

• Comfortable making important decisions in a timely fashion.

• Not afraid of rolling up your sleeves.

• Out-of-the-box thinker who will find creative ways to hit targets.

• Able to thrive in a remote market, managing various properties/buildings, in an autonomous way.

• This is an entry level position with growth opportunities in a high-growth startup.