Job Description

Join GuestReady as a

Guest Excellence: Live Operations Associate

!

GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we've been redefining the industry with cutting-edge technology and top-notch service. Now, we're on the lookout for a

Guest Excellence: Live Operations Associate

to join our Dubai office.


As a Guest Excellence: Live Operations Associate, you will be at the frontline of our operations team, handling escalated guest issues that require strong local knowledge, problem-solving skills, and proactive resolution. You will be the bridge between our

Customer Support team and on-ground operations

, ensuring seamless guest experiences by coordinating with multiple stakeholders, including

maintenance, quality, housekeeping, account management, and building management

.

Key Responsibilities:

Guest Issue Resolution:

Handle escalated guest concerns via phone, email, and chat, ensuring swift and effective solutions while maintaining high guest satisfaction.

Operational Coordination:

Work closely with internal teams and external vendors to manage maintenance, cleaning, and quality control issues.

Check-in & Compliance Management:

Oversee check-ins at a community level, submit required IDs, and secure move-in permits in coordination with building management.

Ticketing System Management:

Open, track, and close tickets efficiently to ensure all guest concerns are addressed in a timely manner.

Service Optimization:

Identify operational inefficiencies and contribute to process improvements that enhance overall guest experience.

Personalized Guest Experience:

Provide tailored support to guests, ensuring a seamless stay and a high level of satisfaction.

What We're Looking For:

Detail-Oriented:

Strong attention to detail to uphold service quality and compliance.

Organized & Efficient:

Excellent organizational and time management skills to juggle multiple priorities.

Local Expertise:

Strong knowledge of local areas, building management processes, and short-term rental operations.

Guest-Centric Mindset:

A proactive, customer-first approach with a problem-solving attitude.

Tech-Savvy:

Comfortable using ticketing systems, scheduling tools, PMS (Property Management Systems), and spreadsheets.

Results-Driven:

Motivated to take ownership, optimize workflows, and enhance the guest experience.

Exceptional Communication:

Strong interpersonal skills, empathy, and the ability to collaborate effectively across teams.

Language Requirements:

Fluent English

(required)

French, Arabic, or Russian

(highly desirable)

This role requires a hands-on, adaptable, and service-driven professional who thrives in a

fast-paced, dynamic environment

. If you're passionate about hospitality and operations and have the skills to ensure seamless guest experiences, we'd love to hear from you!

Why You'll Love Working with Us:

Join a fast-growing company in the booming travel industry. Work in a dynamic, multicultural team. Opportunities for learning and career development. Comprehensive health insurance.

We're excited to hear from you and discover how you can contribute to our journey!


Don't worry if you don't tick every box--if you're a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.

Diversity and Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture