Job Description

About the Role:
As a Guest Service Agent, you will be the first and last point of contact for our guests. You will be responsible for providing a seamless, efficient, and warm welcome, ensuring all guest interactions are handled with the highest level of professionalism and cultural sensitivity, particularly for our Arabic-speaking clientele.
Key Responsibilities:

• Guest Reception & Check-in/Check-out: Greet guests upon arrival, perform efficient check-ins and check-outs using the Opera PMS system, and verify guest payment methods.
• Opera PMS Expertise: Utilize Opera PMS to manage reservations, update guest profiles, process no-shows, post charges, and handle room assignments and changes with proficiency.
• Guest Relations: Provide a personalized welcome for all guests, with special attention to fulfilling the needs and preferences of our Arabic-speaking guests. Handle all inquiries and requests promptly and professionally.
• Communication: Answer phone calls, direct calls appropriately, and take messages. Communicate effectively with all other hotel departments (Housekeeping, Maintenance, F&B) to fulfill guest needs.
• Problem Resolution: Address and resolve guest complaints and issues swiftly and effectively, turning challenging situations into opportunities to demonstrate our commitment to excellent service.
• Cashiering: Handle cash, credit card, and foreign currency transactions accurately. Maintain a balanced cash float.
• Knowledge: Maintain a comprehensive knowledge of room rates, packages, promotions, hotel facilities, and local attractions to effectively assist guests.
• Administration: Perform all necessary clerical duties, including filing, correspondence, and updating guest information in the system.

Qualifications & Requirements:

• Must be fluent in Arabic and English (both written and verbal). Additional languages are a plus.
• Non-negotiable Requirement: Proven hands-on experience with the Opera Property Management System (Opera PMS) is essential.
• Minimum of 1-2 years of experience in a similar Front Office role within the hospitality industry, preferably in a luxury hotel environment.
• Exceptional interpersonal and communication skills with a warm, engaging, and professional demeanor.
• Strong problem-solving abilities and a calm demeanor under pressure.
• Impeccable personal presentation and grooming.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

What We Offer:
? Competitive Tax-Free Salary (or as per local regulations)
? Furnished Accommodation or a housing allowance
? Reliable Transportation to and from work
? Annual Vacation with a Paid Return Air Ticket to your home country
? Free Meals on duty
? Comprehensive Medical Insurance
? Continuous Training and Development opportunities
? A supportive and diverse team environment
? Career growth opportunities within a leading hospitality group

Skills Required