Responsibilities

About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team:
A part of TikTok\'s Global Business Solutions team; the focus of this team is to connect TikTok\'s vibrant and growing creators and users with the brands and businesses they know and love. The Account Manager role is directly responsible for building relationships and helping clients drive business results on TikTok through consultation, education, and support. The ideal candidate will combine an exceptional ability to provide consultative selling; a passion for growing revenue; outstanding ability to set strategic vision; and a willingness to execute the tactics. Success in this position requires strong technical experience, sales, and problem-solving skills; attention to detail; and the ability to thrive in a dynamic and changing environment.

Responsibilities:

• Manage 50-80 accounts to improve their performance and drive revenue growth
• Monitor the performance of client accounts by communicating with clients when unusual spend fluctuation occurs, to defend revenue or discover new growth opportunity
• Analyse performance of priority accounts and create optimisation strategies and sell through
• Account scale up
• General creative tips and best practices
• Bidding/Budget/targeting recommendations
• Communicate top-up/budget increase with advertisers and encourage them to increase investment on TikTok ads
• Identify high value opportunities and low hanging fruit;
• Tier BoB and apply different approaches to manage clients of each tier to drive revenue
• Remove ad review blockers for advertisers by communicating effectively with customers and internal stakeholders (ads review, finance, product etc.) to ensure good customer experience
• Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower customers and enhance AM work efficiency

Qualifications

• Bachelor\'s degree or above
• Excellent written and verbal communication in both Arabic and English
• Minimum 3 years experience as an Account Manager in digital advertising/tech industry
• Strong learning ability and ability to analyse data and identify insights to assess campaign performance
• Strong attention to detail and a proven ability to manage conflicting priorities and meet tight deadlines
• Experience working in a fast-paced, client-facing technical services environment supporting web-based products
• Ability to effectively translate technical language to non-technical stakeholders

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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