Job Description

Join Our Team - Exciting Opportunity for a Ground Operation & HOTAC Officer!
We are currently seeking a Ground Operation & HOTAC Officer to be part of our growing team. Preference will be given to UAE National candidates.
Job Purpose:
Responsible in providing 24/7 catering and logistics support to the team to ensure smooth operation of all flights and ensure seamless service to our Guests, in order to ensure 24 -hour support, the team and to operate on shift duty pattern to ensure required coverage.
Responsibilities:

• Responsible for preparing catering orders and forwarding the finalized orders to the catering agents at base and at outstations in coordination with the pursers, cabin crew as per the VIP customer profile.
• Responsible for acquiring and maintaining a database of menus and pricing from all destinations, so that required catering is planned according to the provided menu/ pricing.
• Responsible for preparing menus as per VIP profile.
• Follow-up on daily flight movement (i.e. AIMS) and coordinate with handlers/ caterers/ hotels/ restaurants at base and down -route.
• Liaise with appointed stakeholders/ vendors at base and down route (i.e. flower vendor, dry stores, commissary services, catering companies, hotels, restaurants, etc.) ensuring the required uplifts.
• Liaise with Fight Crew & Pursers and provide a copy of the flowers/ Dry Stores/ catering order planned for the flight.
• Coordinate with Sales, Crew Scheduling, Flight Operations & Ground Operations Logistics to ensure on - time performance of departing/ arriving Flights i.e. caterers and high -loaders/ cleaners/ etc.
• Follow-up with relevant stakeholders in case of diversions, delays, change in schedule or cancellations of a flights.
• Place catering and dry store orders for flights in UAE and outstation for Flight Crew and VIPs
• Update data base with flights information, details of the catering providers and status of the required services.
• Handle short notice flights, monitor flight progress, and ensure on time performance
• Manage changes in departure or arrival time in a timely manner in order to ensure OTP.
• Arrange Logistics, Transportation and Payment Method of catering from hotel to base and liaise with local handler for collection or for entry facilitation.

Skills

• At least 3-5 years with a private jet airline or commercial airline with a minimum of 2 years' experience
• Logistics /Catering/ Hotel/ Hospitality/ Customer Service Background and experience
• Hands on Experience in development of Logistics, In -Flight Catering Menu & Catering Knowledge and Skills
• High school certificate essential, with at least 5 years total experience in the aviation industry
• Logistics, Hospitality training or Airline Catering knowledge
• VIP Cabin crew, Purser experience or Catering Logistics experience Airport & Customs procedures
• Strong knowledge in the development and implementation of policies & procedures Strong organizational commitment
• Excellent command in English Language
• Meticulous attention to detail
• Strong drive to grow capabilities

Skills Required