Job Description

Location

Dubai, United Arab Emirates

Category

Date Published

21/04/25

Status

Open
About you:

Join us. Unleash your energy within.

If you have world-class ambitions to reach the stars while keeping your feet on the ground, we're the team for you. We've created a new breed of company - future-focused with reimagined ambition across all disciplines within the energy sector.




We love people who know their own potential and are not afraid to use it. We know that together, we're far more than the sum of our parts. So, we celebrate people who want to grow and develop as we work together on some of the largest projects on the energy world stage.




We are committed to our diverse and inclusive community - a place where we can all be ourselves, thrive and develop. From day one, we offer a range of family-friendly, inclusive employment policies, flexible working arrangements, and employee networks to support staff from different backgrounds.




As an Equal Opportunities Employer, we value applications from all backgrounds, cultures, and abilities.




We're a disability-friendly employer and can make adjustments to support you to perform at your best during the recruitment process.




Our purpose and beliefs:


As Kent, we're tackling the greatest challenge of our time - to bring our world the energy it needs in the most responsible way ever imagined.




It's the energy of every member of our team driven by our beliefs that is making this happen. Whatever our skill, our language, or our culture. These beliefs define and direct us every day to be the very best - for ourselves, our clients, our key stakeholders, the communities we operate in and the planet:




We PLAY BIG


We thrive on EMOTIONAL AGILITY


We are FANATICAL ABOUT PERFORMANCE


We are built on INFINITE THINKING




Read more about the Purpose, Beliefs and Guiding Principles that drive us:




Our vision for Diversity, Inclusion and Belonging:


We recognise that diversity & inclusion are catalysts for success. We're heightening awareness on the benefits of people diversity, diversity of experiences and diversity of our perspectives. Creating a culture of inclusivity where all employees feel a sense of belonging.




Our combined energy is fueled by different nationalities, across 6 continents and 24 countries. Our commitment is to celebrate character - no matter what ethnic background, gender, age, religion, identity, or disability.

About the job:

Kent is looking for a

Emirati national Application Engineer

to be based in the Dubai, UAE

Skills and Responsibilities:

Responsibilities:

Technical Support:

Provide technical assistance and support to end-users, troubleshooting software issues related to their defined scope of work. Respond to helpdesk tickets, emails, and calls in a timely and efficient manner Root Cause Analysis to identify issues and provide recommendations for avoidance in the future

System Administration:

Assist in the installation, configuration, and maintenance of computer systems and networks within their defined scope of work. Monitor system performance and ensure proper functionality

License Management:

Update and manage contracts for licensing with vendors in appropriate system Mange software requests Create and manage Procurement Requests for software's Monitor software license usage for utilization and other trends

Database Management:

Data entry and management of data Execute database queries for data retrieval and analysis

Documentation:

Create and update technical documentation, including system configurations and user manuals. Contribute to the Knowledge Management database and Chatbot database

Collaboration:

Collaborate with cross-functional teams, including developers, system administrators and super users Be part of a team for project execution of T&T projects as required Develop and present to various functions within the business on a variety of topics Develop Power BI reports for various dashboards Analyze data and present results

In addition to the responsibilities listed herein, the employee may be required to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within the organization. The intent of this provision is to allow for flexibility and adaptability in meeting the dynamic needs of the organization, ensuring that operational requirements can be met efficiently. All such tasks will be assigned considering the employee's current workload and with respect to their professional development.

Your knowledge/skills, education, and experience:

Knowledge/ Qualification/ Training/ Certification:

Bachelor's degree in business, information technology or related field Ideally ECBA or similar Business Analysis certification Knowledge of ITIL standard is desirable

Communication:

Excellent command of the English language in both oral and written communication and skills. Ability to present information to various business teams

Behavior/ Core Competencies:

Three years minimum of working in an IT Department preferable in the Energy Industry Sector Good Level of understanding of technology A detail-oriented individual and with a good understanding of the Kent business The ability to work with multiple stakeholders across multiple workstreams concurrently Ability to communicate complex information effectively to non-technical stakeholders Must be pragmatic - ability to pivot and adapt to changing priorities or challenges Experience with business reporting tools and databases such as Power BI, Tableau, Monday.com, SQL or similar Experience with programming in various language's is advantageous Experience in designing, implementing, and driving adoption of analytics dashboards or other data visualization outputs Strong problem-solving skills

Teamwork & Collaboration:

Pragmatic and supportive team player, helping build collaborative relationships with colleagues across Kent Group.

Communication:

Emotionally intelligent individual with ability to listen, empathize and understand the impact of nonverbal communication. Engaging individual able to facilitate and present to groups of stakeholders.

Critical Thinking:

Creative problem solver using reasoning to analyze issues, make decisions, and solve problems.

Self-Starter:

Proactive, "Can-Do" attitude and commitment to go the extra-mile to meet any committed timelines, and willing to fill gaps identified on the program.

Technical Skills:

Experience in programming languages (e.g., Java, Python, C#) is desirable. Familiarity with operating systems (Windows, Linux) and server administration. Knowledge of networking protocols and infrastructure.

Problem-Solving:

Strong analytical and problem-solving skills. Ability to troubleshoot and resolve technical issues efficiently.

Teamwork:

Ability to work collaboratively in a team environment. Willingness to learn and adapt to new technologies.

Certifications (if applicable):

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals can be a plus.

HSSEQ:

The Employee shall observe the Health, Safety, Sustainability, Environment and Quality rules of the Company; it's clients and the governing authorities of the host country.

Details about the role:

Location:

Dubai

Relocation required:

No

Travel required:

No

Contract type:

Permanent

Experience level:

3 years