Global Travel (GT) operates in the unique and exclusive Travel Retail (i.e. Duty Free) sector. Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land border stores, on-board airlines, ferries and cruise ships, along with some non-retail and diplomatic sales) as well as its own unique commercial landscape (operating 24/7 across multiple languages and currencies with 200+ nationalities travelling annually).
From Bhutan to Botswana and from Venezuela to Vietnam, GT is the only market in Diageo which offers global scope and market accountability. Responsible for representing and selling Diageo products in more than 110 countries around the world, and with access to billions of potential shoppers globally, we are a strategically important market for Diageo in terms of both profit and NSV.
Role Scope / Context on customers:
In this role you will be a lead contact for one of our biggest channels in Global Travel (Route to Market Europe) which consists of a number of large European based Duty Free Wholesalers who in turn service a wide range of 2nd tier customers across Airport, Cruise, Ferries, Border Stores and Diplomatic channels. Route to Market is a complex and fascinating channel which has been on a high growth trajectory, with scope to further evolve and define our longer-term growth strategy and ambitions as well.
Key responsibilities are:
Build and maintain strong relationships with our Direct Wholesalers as well as key 2nd tier (indirect) customers across airport / ferries / border stores / diplomat channels
Secure distribution and activation agreements throughout the RTM channel
Deliver a strong return on investment (ROI) through expanding margin, managing spend and forecasting planned activity/ spend throughout the year
Own and deliver P&L targets against a full year annual operating plan (FY AOP) in line with our GT RTM ambition
Meticulous with volume forecasting, & processing invoice payments
Close management of relationship between direct and indirect customers including stock- and budget allocations and JBP deliveries.
Manages the governance of trade terms execution, accountable for sales driver audit and assessment for effectiveness of spend.
Is instrumental in feeding back insights and understanding to the business through effective M&E and work with CP&A team, Finance teams (CFM\xe2\x80\x99s) and Customer Marketing Managers and executes customer plans that deliver long term sustainable growth for Diageo and our customers
About the Candidate
Win through Execution
Sets and pursues direction without guidance and takes a wide view of their accountabilities
High energy and ambition to achieve successful outcomes and high standards
Balances analysis and execution and adjusts thinking in the face of new information
Actively spots opportunities or issues and identifies which are urgent and important
Generates a range of workable solutions, decides what should be done and takes action
Shape the Future
Sees the big picture and possibility from multiple angles and through a creative lens
Frames issues in a way that creates clarity and incorporates others\' best thinking
Accurately digests large amounts of information and breaks down complex problems thoroughly
Challenges themselves and others to take on new or unfamiliar tasks and ways of working
Inspire through Purpose
Finds broader meaning in their work and aspires to make a significant difference
Reads their environment and understands how culture and context influences people\'s perspectives
Is actively aware of the impact they have on others and tunes in to the needs of individuals around them
Communicates in a compelling, persuasive and impactful way
Draws on a variety of influencing styles to engage different audiences
Invest in Talent
Displays confidence in their ability to meet challenges and succeed
Maintains belief and optimism and bounces back quickly from setbacks or failures
Demonstrates a realistic and thoughtful awareness of their own capabilities
Proactively seeks feedback and development for growth and takes action
About You:
Significant commercial experience at a management level within the wider Sales Organisation (including account management)
Deep understanding of and passion for consumers, shoppers and categories
Outstanding strategic relationship manager with ability to plan strategically with customers and link strategy into implementation
Highly commercially aware, creative and astute with strong financial and analytical skills
Highly positive thinker, able to create new possibilities and manage through ambiguity
Ability to gain momentum and to drive change internally and externally
Exhibits consistent high levels of learning agility in all aspects of role \xe2\x80\x93 early adopter of new ways of working and platform changes
Working with Us
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don\xe2\x80\x99t let anything stop you from applying.
Join us and you can also expect a highly competitive and flexible rewards and benefits package.
Celebrating our inclusive and diverse culture is core to Diageo\xe2\x80\x99s purpose of \xe2\x80\x9ccelebrating life every day everywhere\xe2\x80\x9d. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
About Us
From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing\xe2\x80\x99s changed. We\xe2\x80\x99re the world\xe2\x80\x99s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It\xe2\x80\x99s why we trust them with our legacy. And it\xe2\x80\x99s why we reward them with the career-defining opportunities that they deserve.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world\xe2\x80\x99s very best people.
We\'re looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level!