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Job Purpose:

The Purpose of Process Governance and continuous improvement is to ensure the freight forwarding division works as one uniform network globally, ensure the data quality and the customer experience and develop a program of efficiency.

Key Accountabilities:

As the Manager of Process Governance, Continuous Improvement and systems integrations & functional developments, you will establish and oversee process governance frameworks, ensure compliance with industry regulations, and champion initiatives to enhance operational efficiency and quality within our global air and ocean freight teams. You will play a critical role in the freight forwarding capabilities, overseeing the successful implementation of Electronic Data Interchange (EDI) solutions. This role involves managing EDI projects, coordinating with internal and external stakeholders, and ensuring efficient electronic data exchange to optimise business processes.

Process Governance:

• Develop and maintain standardised processes, workflows, and documentation for air and ocean freight operations.
• Ensure compliance with industry regulations, company policies, and best practices.
• Lead the planning, execution, and completion of EDI implementation projects, ensuring they are delivered on time and within budget.
• Define project scope, objectives, and requirements and create detailed plans.

EDI System Integration:

• Collaborate with cross-functional teams to integrate EDI solutions with existing systems, including transportation management, warehousing, and order processing systems.
• Define functional requirements specifications for new systems developments and monitor communications between the business and the Tech team
• Ensure seamless data flow and accuracy between systems.

Continuous Improvement Initiatives:

• Identify opportunities for process optimisation and efficiency gains.
• Lead cross-functional teams to implement process improvement projects.
• Monitor and report on the progress and impact of improvement initiatives.
• Continuously assess and optimise EDI processes and systems to improve efficiency and reduce costs.
• Identify opportunities for automation and process enhancements.

Quality Management:

• Establish and monitor key performance indicators (KPIs) to measure process effectiveness and quality.
• Implement quality control measures and corrective actions as needed.
• Monitor data quality and integrity, promptly identifying and resolving any data transmission errors.
• Implement error-handling procedures to minimise disruptions.

Training and Development:

• Provide training and guidance to team members on process governance and continuous improvement methodologies.
• Foster a culture of learning and innovation within the global air and ocean freight teams.
• Coordinate onboarding new trading partners, including carriers, suppliers, and customers, to enable EDI data exchange.
• Facilitate communication and testing with external partners to ensure compliance with EDI standards.

Data Analysis and Reporting:

• Collect, analyse, and interpret data to identify trends and areas for improvement.
• Prepare regular reports and presentations to communicate findings and recommendations.

Collaboration:

• Collaborate with regional and cross-functional teams to ensure consistent processes and standards.
• Engage with stakeholders to gather input and feedback for process enhancement.

Vendor Management

• Manage relationships with EDI service providers and technology vendors.
• Negotiate contracts and service level agreements to ensure effective service delivery.

Compliance and Risk Management:

• Monitor regulatory changes in the freight industry and ensure compliance.
• Stay up to date with industry-specific EDI standards and compliance requirements, such as ANSI X12, EDIFACT, and AS2.
• Implement and maintain EDI standards and guidelines within the organisation.
• Mitigate operational risks through effective governance.
• Responsible for the transversal management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives aligned, specific, measurable, attainable yet challenging, realistic and time-bound.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World\'s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World\'s Code of Conduct and Ethics policies.
• Perform other related duties as assigned.

Qualifications, Experience and Skills:

• Master\'s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in process governance, quality management, or continuous improvement in the logistics industry.
• Proven experience in managing EDI implementations in the freight and logistics industry.
• Strong knowledge of EDI standards, protocols, and translation software.
• Project management skills with the ability to plan, execute, and monitor projects
• Strong understanding of air and ocean freight operations and regulations.
• Proficiency in data analysis and process mapping tools
• Exceptional communication and leadership abilities

About Us:

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world\'s trade flow better, changing what\'s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that\'s fit for the future.

We\'re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What\'s more, we\'re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we\'re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer\'s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT\'S POSSIBLE FOR EVERYONE.

P&O Ferries