Job Description

Job Title Global Head Technical

Description

ABOUT US:

WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.

WHY WE'RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges

WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connections... now imagine the direct impact you could have in this landscape. If you eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you!

ABOUT THE ROLE:

The Global Head of Technical Services is the key point of contact to assess the Client environment, define the technical solution and related costing, negotiate, and formalize the technical offer. The person has to understand the Client needs and requirements, and develop a competitive Managed Services solutions for our customers. The Global Head of Technical Services will oversee three regional organizations and will manage the engineering teams in MENA, SSA and Europe. The individual will work with the Managed Services Sales teams to identify, qualify and establish new Managed Services solutions. The role requires strong communication skills and the ability to interact with the Senior-level Clients, Sales teams and delivery executives.

Please note that this position is in Dubai. Only candidates that are willing to relocate should apply.

Key Responsibilities:

• Assist Sales teams with bids and tenders for new clients
• Support business development with initial assessment of customer environment and solution Influence customer solution to meet customer needs
• Prepare technical proposals for deals
• Present RFP responses to clients and demonstrate company's differentiated value proposition
• Negotiate technical tender and contract terms and conditions to meet both client and company needs
• Calculate solution costs
• Perform Technical and Business requirement gathering from various stake holders in the customer environment
• Develop technical solution architecture and assists sales team to build overall win strategy.
• Perform comparative analysis on various technical solutions in the context of customer requirements
• Manage three regional teams ~40 engineers and growing
• Train and coach future engineering leaders
• Maintain the health and morale of the team
• Ensure that the organizational structure is structured to allow the teams to work as effectively as possible
• Have regular 1:1s with the team and make sure there is a good and honest communication channel with people about great feedback and areas of improvement

About you:

Hard skills

• 7+ years of hands-on software development
• Strong knowledge of current Java technologies (Java 8, Spring Boot) and Apache infrastructure technologies as well as database technologies like MySQL, MongoDB and Redis
• Proven track record of architecting and delivering complex technical projects to solve problems at scale
• Knowledge of latest front-end technologies (JavaScript, HTML 5) and server-side JavaScript (node.js, TypeScript) is desirable
• Experience with software build and release process via a common CI/CD setup like Jenkins or Gitlab
• Knowledge of best CI / CD Practices
• Experience with Cloud Technologies such as Azure and AWS and relevant compliance (security, GDPR)
• Experience designing and operating solutions within microservice-based architecture
• Experience designing and delivering secure fail-safe systems and architecture
• Expert in API development, integration, cloud and server-side technologies, identity and authentication solutions

Soft skills

• 5+ years leading highly technical and high performing engineering teams
• 3+ years in international client-facing role
• Client is #1 approach
• A passion for recruiting, developing, coaching, mentoring and retaining a world-class engineering team
• Experience managing managers
• Lean thinking mindset, comfortable with Agile planning and estimation rituals
• Flexible and able to thrive in a fast paced, innovative young company
• Fluent English- written and spoken
• German or Spanish is a plus
• Strong & Effective communication skills
• Team player
• Able to work under stress

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