German Customer Service

Giza, Egypt

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Job Description

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc. An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of Customer Service Agent.
What's in it for YOU! -Best salary in the market -Transportation provided -Medical and social insurance -Location is in Smart village
Join our Transcom Family as a Customer support representative! Job Responsibilities:

Receive inbound calls and respond to customer requests to ensure customer satisfaction.

Receive inquiries related to the time of delivery, delay, sending, disappearance of the package.

Maintains the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.

Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality

Languages: Fluent German Speaker: level B2/C1 Basic use of MS Office packages Effective written and verbal communication
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

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