Job Description

Job Title General Manager

Description

Sales & Profit Optimization: Provide strategic direction to achieve operational and financial goalsEnsuring the mission, goals, strategies, and plans of the Company are clearly defined and adhered toTo ensure that accurate Budgeting, forecasting, and Revenue Management activitiesTo set the annual budget and deliver the revenue and GOP targets of the property.To effectively manage the owner relationship on behalf of the company.Driving and identifying strategic initiatives in CRM, Hotel Marketing, and other core processesDriving the development of the brand, hotel offers, and the company value proposition.Managing the overall hotel portfolio and maintaining good relationships with suppliersOverseeing the approval of all CAPEX projectsSupporting the Regional Office on strategic business development and related key corporate planningDriving strategic projectsHotel Management & Operations: Provide operational excellence and talent managementOverseeing the daily operations of the hotel to secure target achievementsDriving and directing the effective utilization and administration of human capital, financial information, and physical resources to meet business goalsProcess streamlining and optimization of all aspects of the hotel businessTo ensure that the operational and service skills of the employees of the hotel are being constantly improvedStrategic Leadership, People Development, and Supervision:Create an inclusive culture of learning application and high performance through talent acquisition, and developing, coaching, and holding your team accountableBuilding the organizational culture for the resort through transparent communication, management by objectives, reward, and recognition to support the growth of People & the CompanySupporting the development and implementation of human resources strategies by the Company's People and Culture policyProviding overall leadership to Managers by coaching, motivating, and agreeing on deliverablesTo lead and manage the development of the hotel strategy.To support and implement all corporate programs and guidelines.Customer Service and Community RelationBuilt and cultivated long-term quality relationships with key individuals or groups in the community to provide total satisfaction as well as to generate sales and new business opportunitiesQualificationsBCom/ Business Related Degree/ Master's Degree in Business related field will be an added AdvantageMinimum of fifteen (15) years of Senior Management experience in large Gaming and Hospitality international operations in multiple countries, with sales & marketing, P/ L, Human Resources, and financial planning responsibility.Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts. Proficient in the use of hotel property management system preferred - i.e. WinPM or OperaAbility to motivate and negotiate effectively with key employees, guests, top management, and client groups.Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-throughStrong experience in managing a diverse workforce including both sales and operations.Good understanding of GamingHas direct experience in Media, Online & e-Commerce marketing, Up-to-date with the latest trends and best practices in online marketing and measurementProven business and commercial acumen with strong financial management abilityAbility to maintain excellent physical standards and service levelsCustomer service focusStrategic focusStrong orientation towards marketingGood leadership and people development skillsStrong interpersonal and communication skillsComputer literateProblem-solving skillsIntegrity

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