Store General Manager(major Retail Format)
Dubai, United Arab Emirates
Job Description
Store General Manager(Major Retail Format)
Responsible for the Overall store operations performance for the retail division of the organization with world class customer service and international standards, driving the full potential of the entire sales force. Experience: 7 – 9 years Location: Dubai Key Responsibilities:
- Direct the Retail Operational activities of the Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
- In conjunction with Retail head and Project Team, spearheading all projects related to the Retail section including but not limited to developing new concepts, opening of new outlets, etc.
- Monitor competitor activity (market survey, etc.)
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
- Review and assess customer satisfaction with products and services in coordination with the store managers.
- Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.
- Handle suggestions and complaints by customers promptly and efficiently.
- To ensure all legal documents are in place with timely renewals done through the concerned departments.
- Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.
- Suggest in innovation and creativity in the products / items in line with the Principal’s expectations along with the Buying Team.
- Assist in all operational matters pertaining to new concepts from fit-out’s, staff recruitment, deployment and training.
- Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal’s standards.
- Introduce, monitor and assess cost control and cost reduction measures on continuous basis.
- Set up, establish, develop, and grow existing concepts’ operational procedures (SOPs).
- Create, implement, and unify training manuals and procedures across all existing and new concepts.
- Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
- Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
- Holder of degree (preferably in Retail Management)
- Well experienced in Retail
- Average 7 – 9 years of experience in Retail and have handled operations for a large format store.
- Thorough knowledge of Retail Operations, Inventory, and market best Practices etc.
- Industries Acceptable From: Retail, F&B Retail
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Job Detail
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Job IdJD1400868
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned