Job Description

We are seeking a dynamic and experienced General Manager of Operations to lead our valet parking services. This role requires a strategic leader who excels in operational efficiency, team management, and customer satisfaction. You will be responsible for overseeing daily operations, driving growth, and ensuring seamless service delivery to enhance customer experiences.

Responsibilities:

- Oversee and manage all aspects of valet parking operations, ensuring smooth and efficient service delivery.

- Develop and implement operational strategies to improve efficiency and customer satisfaction.

- Lead, train, and motivate a high-performing team to deliver exceptional valet services.

- Monitor and analyze key performance indicators and prepare regular reports for senior management.

- Ensure compliance with safety, quality, and company standards at all times.

- Manage budgets, control expenses, and strive to maximize profitability.

- Collaborate with sales and marketing teams to support business growth and client retention.

- Handle customer inquiries, resolve complaints promptly, and maintain high service standards.

- Implement innovative solutions and technologies to enhance operational workflows.

Skills and Qualifications:

- Proven experience in operations management, preferably within the valet parking or hospitality industry.

- Strong leadership skills with the ability to inspire and manage a diverse team.

- Excellent organizational and problem-solving abilities.

- Exceptional customer service orientation and communication skills.

- Able to work under pressure and manage multiple priorities effectively.

- Financial acumen with experience in budgeting and cost control.

- Familiarity with industry regulations and safety standards.

- Proactive attitude with a passion for continuous improvement and innovation.

- Flexibility to work varied shifts including weekends and holidays if necessary.

Job Type: Full-time

Application Question(s):

Can you join immediately?
Experience:

Hospitality: 5 years (Required) Valet Parking: 5 years (Required)
Work Location: In person