Job Description

Job Title: General Manager Location: Kuwait I am currently supporting a well known hospitality group, in the Middle East, who are rapidly expanding into the Kuwaiti Market. The group develop, own, and manage a portfolio of over 200+ premier private clubs on a global scale, and they are now looking to open a brand new private club, in Kuwait, in Q2 of 2024. The General Manager reports to the Board of Directors and is responsible for carrying out the Clubs policies, adhering to the protocols of the Clubs governance documents and modeling the behaviors of the Clubs mission and values. Further, the GM actively interfaces with the Executive Committee of the Board and the Board Committee Chairs, facilitating meetings, implementing/monitoring programs and initiatives, and providing reports on Club activities and programs. Effectively, you will be serving as a Chief Operating Officer. Responsibilities: * Member satisfaction through outstanding service, communication and teamwork * Rapport and trust with staff at every level of the organization * Accountability for the annual operating/capital budget and human resources workforce programs * Strategic planning, inclusive of balancing the return on investment with the expansion of services/programs that reflect the dynamic needs of the Membership * Vendor management and stewardship of resources * Integration of programs and activities into a seamless operating model that enhances the reputation and brand of the Club in the community and fosters the family club experience for the Membership * Liaise with Club owners/shareholders/business principles * Responsible for all elements of the Club financial management, operations and staff, in accordance with the approved business plan, budget and management and license agreements * Executive member of all committees attending all board and committee meetings, unless directed otherwise * Employment of all non:management employees, and with the approval of the company, all management level employees * Entire club operation including but not limited to: financial performance, membership sales, food quality and service, membership, the use and condition of all club facilities, the rental of club rooms, the annual budget, member satisfaction, events, staffing and community relations * Available at the club at such times as necessary to carry out his or her responsibilities including evenings * Jonas and Point of Sale systems are used to optimum level at club * Budgeting and planning for the operation of the club in conjunction with the company Requirements: * Consistent track record of employment with at least seven years of senior operations leadership experience in positions of increasing responsibility in the hospitality/private club sector * Bachelors degree in business administration, hospitality management, or related field of study from an accredited college or university * Management of at least 80 employees, with at least five direct reports at the director/manager level * Expertise in service excellence and food and beverage * Refined skill set in human resource management (training, performance management and development, employee engagement) * Experience in a well:known Private Club, City Club, Country Club or Club based in a Luxury hotel * Active networking relations that offer tangible benchmarking opportunities, translating into the adoption of innovative programs * Professional certifications or designations in the private club and/or hospitality profession (e.g. CCM/CCE/CMAA?) Qualifications/Experience: The selected candidate will be currently employed as a senior operations leader in the private club, and/or hospitality industry, and will have a well:developed skill set and demonstrated professional track record in the areas of: * operations management * financial analysis and cost:based management * budgeting * strategic planning * vendor relationship management * hum