Job Description

Job Title General Manager

Description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.



Sales & Profit Optimization: Provide strategic direction to achieve operational and financial goals

• Ensuring the mission, goals, strategies, and plans of the Company are clearly defined and adhered to
• To ensure that accurate Budgeting, forecasting, and Revenue Management activities
• To set the annual budget and deliver the revenue and GOP targets of the property.
• To effectively manage the owner relationship on behalf of the company.
• Driving and identifying strategic initiatives in CRM, Hotel Marketing, and other core processes
• Driving the development of the brand, hotel offers, and the company value proposition.
• Managing the overall hotel portfolio and maintaining good relationships with suppliers
• Overseeing the approval of all CAPEX projects
• Supporting the Regional Office on strategic business development and related key corporate planning
• Driving strategic projects

Hotel Management & Operations: Provide operational excellence and talent management

• Overseeing the daily operations of the hotel to secure target achievements
• Driving and directing the effective utilization and administration of human capital, financial information, and physical resources to meet business goals
• Process streamlining and optimization of all aspects of the hotel business
• To ensure that the operational and service skills of the employees of the hotel are being constantly improved

Strategic Leadership, People Development, and Supervision:

• Create an inclusive culture of learning application and high performance through talent acquisition,and developing, coaching, and holding your team accountable

• Building the organizational culture for the resort through transparent communication,management by objectives, reward, andrecognition to support the growth of People & the Company
• Supporting the development and implementation of human resources strategies by the Company's People and Culture policy
• Providing overall leadership to Managers by coaching, motivating, and agreeing on deliverables
• To lead and manage the development of the hotel strategy.

To support and implement all corporate programs and guidelines.

Customer Service and Community Relation

• Built and cultivated long-term quality relationships with key individuals or groups in the community to provide total satisfaction as well as to generate sales and new business opportunities

Qualifications

• BCom/ Business Related Degree/ Master's Degree in Business related field will be an added Advantage
• Minimum of fifteen (15) years of Senior Management experience in large Gaming and Hospitality international operations in multiple countries, with sales & marketing, P/ L, Human Resources, and financial planning responsibility.
• Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts. Proficient in the use of hotel property management system preferred- i.e. WinPM or Opera
• Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through
• Strong experience in managing a diverse workforce including both sales and operations.
• Good understanding of Gaming
• Has direct experience in Media, Online & e-Commerce marketing, Up-to-date with the latest trends and best practices in online marketing and measurement
• Proven business and commercial acumen with strong financial management ability
• Ability to maintain excellent physical standards and service levels
• Customer service focus
• Strategic focus
• Strong orientation towards marketing
• Good leadership and people development skills
• Strong interpersonal and communication skills
• Computer literate
• Problem-solving skills
• Integrity

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