Job Description

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As a Functional Consultant for Dynamics 365 Supply Chain Management (SCM), you will lead functional design, configuration, deployment, and optimisation of SCM modules. You will work closely with business stakeholders to translate business processes into system functionality, ensuring that the Dynamics 365 implementation supports operational efficiency, accuracy, and scalability. This is a permanent role with opportunity to influence major transformation programmes and continuous improvement.
Key Responsibilities

• Lead requirement gathering workshops with stakeholders from supply chain, procurement, inventory, warehousing, manufacturing, logistics etc.
• Analyse current business processes; perform gap analysis between 'as-is' state and 'to-be' vision.
• Design functional solutions in D365 SCM modules: inventory management, procurement, sales & order fulfilment, warehouse management (WHS / WMS), production/distribution where applicable.
• Configure D365 SCM in alignment with business needs, leveraging best practice and standard functionality.
• Produce and review documentation: functional specifications, process flows, configuration workbooks, test scripts, user manuals.
• Collaborate with technical teams to ensure integrations, interfaces, customisation (if needed) are feasible, scalable and maintainable.
• Support User Acceptance Testing (UAT), training of end users, change management to ensure smooth adoption.
• Assist with data migration mapping and validation.
• Provide go-live and post-go-live support; identify improvement opportunities and drive continuous enhancement of SCM processes.
• Lead or contribute to project planning; risk identification, mitigation and escalation of issues.
• Maintain up-to-date functional knowledge of Dynamics 365 supply chain modules and related Microsoft ecosystem developments.

Requirements:

• Strong experience (typically 5 to 8 years) working as a functional consultant in Microsoft Dynamics 365 Supply Chain Management / D365 F&O / equivalent ERP systems.
• Proven track record of full-lifecycle implementations of SCM modules.
• Deep knowledge of key supply chain domains: procurement, inventory management, order fulfilment, warehouse management (WHS / WMS), and ideally production/distribution.
• Experience working in cross-functional teams, able to engage with both business users and technical personnel.
• Evidence of conducting workshops, documenting processes, writing functional requirement/specification documents, test cases, user training materials.
• Strong analytical, problem-solving skills and attention to detail.
• Excellent communication skills, both written and verbal. Comfortable presenting to senior stakeholders.
• Ability to manage priorities, work under pressure, and adapt to changing demands.
• Working knowledge of data migration, integration between systems, and version control / deployment - more so if custom integrations are required.
• Proficiency with project delivery methodologies (Agile / Waterfall hybrids) and understanding of Microsoft's implementation frameworks (e.g. Surestep, Success by Design, or similar).

Desirable / Bonus Skills

• Microsoft certification(s) relevant to Dynamics 365 SCM (e.g. MB-330: Supply Chain Management Functional Consultant).
• Experience in sectors such as manufacturing, retail, FMCG, logistics, or wholesale.
• Prior experience of international / multi-country rollouts.
• Experience of enhancements, customisations, and complex integrations with 3rd-party systems.
• Familiarity with warehouse automation (e.g. mobile devices, barcode/RFID systems).
• Experience with performance optimisation and post-implementation support / continuous improvement.

Skills Required