About the role

• Ensure and coordinate the interface with Business of Operational Entities establishing a close relationship with Business / Operational Owners, consolidate Demand from capture to project mapping.
• Directly contributes to the demand management process of the expressed need, maintaining a complete portfolio view shared with the supported Business or Operational entities and with IT teams.
• Represent the voice of the customer to IT and the voice of IT to customer during demand phases
• Challenge, Qualify, prioritize customer needs according budget and strategic industrial roadmap
• Contribute to budget consolidation and strategic roadmap bringing anticipation vision (communicating trends, expectations, and ambitions from customer to co-build with architects and urbanists the IT blueprint
• Accountable of handover between demand management process and project management process (prioritized assessed demand to engagement planning)
• Manage Feedback loop from build and run phases for his own deliverables.
• Contribute to IT BSA Community.

• Accountable and Responsible of Demand management process for capture, qualify and feasibility before T-1:
  • Capture and qualification to ensure the appropriate understanding of requirements from his business and operational counterparts.
  • Fill the pipeline of OBS IT demands and share on purpose within the IT community
  • Accountable for feasibility, leveraging potential of existing process and parameter setting
  • Review and prioritize with business or operational entities, making sure the answer is appropriate for current and future requirements
  • Input validated demand to appropriate governance.
  • Responsible of anticipation of IT evolution to answer business and operational requirements and benefits.
  • Identify disrupting demands

• Contribute to priority & capacity planning & project initialization
  • Ensure smooth handover of: Scope, solution principle, budget, anticipated capacity requirement, expected timeframe and ROI
• Contribute to Build phase
  • Participate to the Project Board of the Business or operational entities as the IT representative.
  • Maintain a complete high-level view of all projects of the Business or Operational entities and share this view with Business Owners and with IT teams.
• Contribute to Run phase
  • Follow-up on completeness and performance of the delivered IT solution
  • Look for Business Benefit Recording and potential gap analysis.