Job Description

Job Title
Fuel Processing Officer
Business
Retail Segment
Job Purpose
Under day-to-day supervision of Fuel Service Manager, the job holder create Customer Master in Oracle for Select and VIP customer and processes card & ViP applications in the system - distributes proprietary cards & ViP tags of ENOC; maintain company records, printing, priming, modification of cards, download Tahani and NANO tags requests from CPS and Dynamics for retail sites and delivery; creation of ViP accounts and tags, modification of ViP tag data. Also, process day-to-day requests for new, lost and reissue cards and tags, process hot listing of cards and tags.
Principal Accountabilities
Card/ViP Processing & Issuing

• Verify new application forms and make sure all required data is provided and procedure are followed promptly.
• Coordinate with Sales Team for getting any missed details and make sure, card/tag is issued as per SLA and policy.
• Obtain necessary approvals for requests or special cases (if required) from management.
• Create Customer Master in the system and enter Vehicle registration in customer accounts with product, limit, and registration numbers
• Flagging for embossing
• Update customer records in Master Base - name, landline and mobile nos., e-mail address, point of contact, postal address etc.
• Create of online portal access for customers
• Update e-mail and process re-activation of portal (on request)

Addition/Modification/Replacement of Cards and Tags

• Process all requests of all additional and replacement cards and tags.
• Verification of data to ensure validity and non-duplication of data, intimate customer in the event of any discrepancy of data
• Process requests for modification of cards and tags - change of vehicle registration, products and services and limits
• Co-ordinate the timely preparation and distribution of cards and tags to customer

Hot Listing and Deactivation of Cards and ViP Tags

• Process requests for card and tag cancellations and hotlist to ensure stop of services / transactions.
• Deactivate damaged and lost tags in the system
• Co-ordinate timely cancellation of cards and tags and intimating customer.

Card Renewals

• Renewal of SELECT PLUS cards on expiry.
• Verification of data in the system; tagging, embossing, printing, and distribution of cards with details to customers in a timely manner.
• Ensure cards are available for collection by 20th of corresponding month of expiry.

Tahani (Prepaid) Cards /Nano tags

• Issue Tahani Cards and Nano Tags as per the request of retails sites in ERP System and in Dynamics
• Prepare delivery note for Tahani cards and Nano Tags
• Prime cards and arrange Nano Tag as per the delivery note to various sites
• Co-ordinate with Retail Courier to deliver it to the respective sites.
• Maintain records of cards and nano distributed to sites
• Receive transfer of bad nano Tag and Tahani cards and maintain record.

Bill Payments

• Issue and replace Dewa Payment Activation and Void cards to new and existing retails sites.
• Issue new and replace of Partner cards to all retail sites to accept payment.
• Issue of utility cards to retail sites to accept payment from leased outlets at Retail sites.

Service Charges

• Apply assigned service charges at card / tag level for SELECT PLUS and VIP CREDIT customers
• Apply assigned modification charges at card / tag level for modification and replacements

Card Stock Maintenance

• Responsible for maintenance of card stocks for SELECT PLUS and TAHANI cards
• Maintain reconciliation report
• Co-ordinate with supplier for additional stock, price, and delivery.
• Co-ordinate with FSS to prepare LPO for approved Quotation.

Vip and Select Portal Access

• Creation of online portal access to Select Credit & VIP credit customers
• Update e-mail address and process reactivation of Portal access.

Account Closing - Select & ViP

• Cancel all tags and cards in customer accounts
• Stop delivery
• Maintain account closing record

Additional Principal Accountabilities
Experience

• High School OR Diploma
• Supervisory Skills
• Team Player
• Prefer at least 5 years' front office experience
• Good Computer system skill especially in MS Office, FMS, and Oracle
• Good and professional in handling face to face customers
• Good in speaking skills English, Hindi, Urdu and Arabic preferable
• Good in witting and emailing skills in English
• Ability to get results working in a multi-cultural environment

Skills Required