:

Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service.

• Comprehensive knowledge of the Hotel, including all departments, services and outlets

• Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures

• Assist the Night Manager and Front Stage cast members in their daily work and to deal with any problems or guest complaints in a professional and efficient manner

• Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways

• Assist with check in - check out and guest requests.

• Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards

• Relieve Night Manager when off duty or on leave.

• Check all updated registration cards - Vicas & TDF, ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.

• Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning. Block No-show rooms accordingly

• Communicate closely with the housekeeping department at all times about room allocation changes, pending departures, room moves and waiting guests

• Communicate closely with concerned departments about VIP room allocation changes

• Communicate closely with Accounts about billing and cashiering issues

• Prepare rooming list and keys for group arrivals and organize the smooth check-in

• Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.

• Ensure that all Front Stage Agents have sufficient cash and change in their float

• Perform any additional tasks as requested by Senior Management

Experience and Technical Knowledge:

• Previous Front Office experience in 5 star hospitality industry
• 2 years of experience in 5 star hotel as Front Stage Supervisor

Qualifications:
Hotel school graduate or Front Stage operations certificate holder

DAMAC Properties