Job Description

We are looking for Front Office Supervisor to join one of our properties. Interested applicants should upload their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department. Key Responsibilities:

• Follow the Hotel's Grooming policy and present a professional and well-groomed appearance at all times.
• Ability to work without supervision, polite and helpful to both colleagues and guests, receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn.
• Good level of spoken and written English.
• Comply with all Human Resources company policies regarding timekeeping, requests for time off, sickness and absence policies, and conduct policies.
• Personalize each interaction with a Guest by using the Guest's name during conversations.
• Must adhere to protocol where applicable and use correct form of address.
• Ability to understand and exceed guest's expectations and needs.
• Ability to communicate and interact with multi-cultural clientele.
• Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
• To cover the Night Manager when He/She is not on duty.
• To act as Duty/Night Manager when the Front Office manager or Night manager is not on duty.
• Be familiar with the functions of the day and assist with the arrival of VIPs.
• Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
• Ensure that customers receive fast, efficient check-in and check-out.
• Ensure that all customer's queries or requests are handled in a polite and efficient manner - within acceptable time frames.
• To become an ambassador for the Hotel at any time you would be representing the company.
• Conduct ongoing training with existing team members and ensure that new team members are certified as required.
• Ensure a high level of product knowledge and area knowledge within the Front of House Team - be personally confident to perform hotel site inspections for walk in clients.

Qualifications: - Full knowledge and hands-on experience with Opera System - Experience working in a 4 or 5 star hotel - Currently in UAE - Preferably on a visit visa or cancelled visa Job Type: Full-time Experience:

• Hospitality: 2 years (Preferred)
• Front Office: 2 years (Preferred)
• Opera System: 2 years (Preferred)