Front Office Team Leader - Luxury Hotel Guest Services
Job Overview
Jumeirah Al Qasr in Dubai is seeking an experienced and motivated Front Office Team Leader to oversee daily guest services at our ultra-luxury beachfront resort. This is an ideal role for hospitality professionals ready to lead a dynamic team, ensure flawless guest arrivals and departures, and provide high-end service in a world-renowned destination. Apply now to elevate your career in a prestigious 5-star setting.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Job Overview
As the Front Office Team Leader, you will be responsible for supervising guest check-ins and check-outs, resolving guest concerns, leading a multicultural team, and maintaining smooth coordination with other hotel departments. You'll be the face of Jumeirah hospitality, ensuring a seamless and exceptional first impression for all visitors.
Key Responsibilities

• Supervise front office operations, ensuring prompt and courteous service at all times
• Conduct pre-shift briefings to communicate updates, goals, and guest arrivals
• Handle VIP arrivals and ensure personalized experiences for luxury clientele
• Resolve guest concerns effectively and escalate issues when necessary
• Maintain accurate logs, records, and reports for shift activities and incidents
• Ensure compliance with company policies, safety standards, and SOPs
• Foster team morale and assist in staff training and performance monitoring
• Collaborate closely with housekeeping, concierge, and guest relations for seamless service delivery

Job Requirements

• 1-2 years of experience in a front office leadership role within a luxury 5-star hotel
• Proficient in English; Russian or other European language preferred
• Advanced knowledge of Opera Cloud and Microsoft Office Suite
• Strong communication, problem-solving, and decision-making skills
• Culturally aware and experienced in managing a diverse team
• Presentable, proactive, and guest-centric under high-pressure situations

What We Offer

• Competitive, tax-free monthly salary in AED
• Complimentary accommodation, meals, and transportation
• Annual airfare allowance and 30 days paid vacation
• Medical and life insurance coverage
• Discounted stays and F&B across Jumeirah properties globally
• Professional development and promotion opportunities

About the Company
Located in the heart of Madinat Jumeirah, Jumeirah Al Qasr is one of Dubai's most iconic luxury beachfront hotels. Blending Arabian heritage with modern sophistication, it offers exclusive accommodations and world-class service. Joining the Front Office team means becoming part of a celebrated legacy of warm hospitality and service excellence that defines the Jumeirah brand.
Job Title Front Office Team Leader - Luxury Hotel Guest Services
Front Office Team Leader - Luxury Hotel Guest Services
Job Overview
Jumeirah Al Qasr in Dubai is seeking an experienced and motivated Front Office Team Leader to oversee daily guest services at our ultra-luxury beachfront resort. This is an ideal role for hospitality professionals ready to lead a dynamic team, ensure flawless guest arrivals and departures, and provide high-end service in a world-renowned destination. Apply now to elevate your career in a prestigious 5-star setting.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
Job Overview
As the Front Office Team Leader, you will be responsible for supervising guest check-ins and check-outs, resolving guest concerns, leading a multicultural team, and maintaining smooth coordination with other hotel departments. You'll be the face of Jumeirah hospitality, ensuring a seamless and exceptional first impression for all visitors.
Key Responsibilities

• Supervise front office operations, ensuring prompt and courteous service at all times
• Conduct pre-shift briefings to communicate updates, goals, and guest arrivals
• Handle VIP arrivals and ensure personalized experiences for luxury clientele
• Resolve guest concerns effectively and escalate issues when necessary
• Maintain accurate logs, records, and reports for shift activities and incidents
• Ensure compliance with company policies, safety standards, and SOPs
• Foster team morale and assist in staff training and performance monitoring
• Collaborate closely with housekeeping, concierge, and guest relations for seamless service delivery

Job Requirements

• 1-2 years of experience in a front office leadership role within a luxury 5-star hotel
• Proficient in English; Russian or other European language preferred
• Advanced knowledge of Opera Cloud and Microsoft Office Suite
• Strong communication, problem-solving, and decision-making skills
• Culturally aware and experienced in managing a diverse team
• Presentable, proactive, and guest-centric under high-pressure situations

What We Offer

• Competitive, tax-free monthly salary in AED
• Complimentary accommodation, meals, and transportation
• Annual airfare allowance and 30 days paid vacation
• Medical and life insurance coverage
• Discounted stays and F&B across Jumeirah properties globally
• Professional development and promotion opportunities

About the Company
Located in the heart of Madinat Jumeirah, Jumeirah Al Qasr is one of Dubai's most iconic luxury beachfront hotels. Blending Arabian heritage with modern sophistication, it offers exclusive accommodations and world-class service. Joining the Front Office team means becoming part of a celebrated legacy of warm hospitality and service excellence that defines the Jumeirah brand.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location