Description

Front Office Shift Leader (Female - Arabic Speaker)

Marjan Island Resort & Spa - Managed by ACCOR

Location Ras al-Khaimah, United Arab Emirates

Category Rooms

Front Office Shift Leader (Female - Arabic Speaker)

First impressions are everything! As a Front Office Shift Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Work with a diverse group of heartists

Be a part of Accor prestigious team

Start your career with us and advance further your opportunities

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

Maintain effective communication with all related departments to ensure smooth service delivery

Maintain good working relationship with all Front Office employees with specific emphasis on Guest Service Agents and Guest Relations

Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

Take initiative to add a personalized experience

Proudly promote the hotel facilities, looking for opportunities to enhance a guest\'s stay through up-selling

Your experience and skills include:

Service focused personality is essential; experience is an asset

Prior experience working with Opera or a related system

Fluency in Arabic and English; additional languages are a plus

Your team and working environment:

On the waterfront on a man-made island in the Arabian Gulf, this upscale resort is 9 km from the Al Hamra Golf Club and 38 km from Ras Al Khaimah International Airport.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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