Job Description

As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. The Primary responsibility of the role is to manage the complete day to day activities of the front desk. Job Responsibilities:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Fully conversant with all the Front Office equipment, computer and Hotel's Policies and Procedures and ensures that they are being adhered to.
• Oversees the running of the reception desk to ensure that all guests are being checked in (out) as per Hotel's Policies and procedures.
• Identify room rates structures for both groups & individual bookings.
• Ensure that rooms are assigned according to the reservation & as per guest's requests.
• Assist the Front office manager in occupancy forecasts & practice yield management.
• Carries out training within the department for new recruits and on going training for the staff while on their shift.
• Assumes control of reservations & room blockings outside normal reservation hours.
• Out books guests of the Hotel in line with the correct standard Hotel operating procedure.
• Fully be aware of the health and safety in the department.
• Conducts team briefing and training before shift.
• Reviews arrival list for all arrivals and VIPs refereeing to room allocation, VIP treatments and special requirements.
• Handles guest complaints and refers them to FOM, if necessary. Follows upon correcting
• Compiles and takes action on an exceeded credit report.
• Processes the No Show Lists on daily basis by agreement with Front Office Manager.
• Provides support to all reception staff in order to ensure a smooth, prompt and polite service. Organizes the meal break time accordingly.
• Obtains information on the volume of business using the occupancy forecast and draws up a work schedule optimized to this, in good time, by agreement with Front Office Manager.
• Is familiar with all the work sequences at Reception and on the telephone switchboard, coordinate all tasks within a shift in order to guarantee smooth, harmonious and appropriate work sequences.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• To understand and strictly adhere to the Code of Conduct.
• To report for duty punctually wearing the correct uniform and name tag at all times.
• Performs any other duties as assigned to him/her by management.

Knowledge, Skills & Experience Education

• Bachelor's degree in Hotel Management / Course in Hotel Management Job Experience
• 2-4 years hotel industry experience.
• Minimum 1 year of experience as Shift leader/ Supervisor in Front office in 3 or 4-star hotel
• GCC experience preferred. Others
• Excellent interpersonal and communication skills.
• Experienced and effective people manager.
• On the feet thinking to drive creative solutions to overcome obstacles.
• Is a team player, willing to learn, train and motive the team.

Job Type: Full-time Salary: Up to AED2,000.00 per month COVID-19 considerations:
Yes Experience:

• Hospitality: 2 years (Required)
• Front Office: 2 years (Required)