Job Description

Key Duties and Responsibilities:

- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.

Maintains effective communication with all related departments to ensure smooth service delivery.

Maintains good working relationships with all Front Office employees.

Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.

Greets guests on their arrival ensuring they feel expected and welcome.

Ensures that the guest receives the accommodation he/she is expecting.

Maintains an up-to-date knowledge of hotel and local services and supplies information and responds to guest queries.

Deals swiftly, efficiently, and sensitively to guest complaints and follows through.

Maintain awareness of guest profiles through the IDS (Intellectual Data System) guest profile system.

Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.

Receives payment by cash, cheque, credit card, or account, adhering to company Credit Policy.

Provides currency exchange service.

Balance accounts of day's business day end of shift.

Complies with all laid down systems and procedures.

Records all instances of refused business, with reasons for refusal.

Check all cashiers' city ledger bills at the end of the shift to ensure that the billing and

Checks all shift reports with particular reference to the Credit Check Report, Routing Instructions Report, Rate Discrepancy report, and Housekeeping Discrepancy report.

Maintains an up-to-date back up report during shift.

Responsible for pre-shift team brief and end-of-shift handover.

To have a full knowledge of daily, monthly and yearly targets.

Maintains department notice board and ensure that all employees are aware of new issues.

Supervises day to day function ensuring standards are adhered to.

Ensures new employee, re-training and corrective training is carried out.

Responsible for the maintenance and re-organization of SOP manual for the reception.

Ensures high level of presentation by personnel.

Ensures that the Front Office Manager is informed about all the Front Desk developments.

Maintains the reception log book, filing system and stock/stationery.

Ensures all reception employees adhere to all Hotel policies and procedures

Job Type: Full-time

Pay: AED1,200.00 per month

Application Question(s):

If you are selected/hired, when can you join?
Language:

* other language aside from you native language and English (Preferred)