Front Office Manager
UAE, United Arab Emirates
Job Description
Our guests\xe2\x80\x99 memorable experiences have to start somewhere. So why not with you? We\xe2\x80\x99re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions \xe2\x80\x93 managing everything from registration and reservations to porter and concierge services.
A little taste of your day-to-day:
Every day is different, but you\xe2\x80\x99ll mostly be:
- Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
- Engaging with guests to build personal relationships and remedy any complaints
- Conducting regular front office inspections to ensure we\xe2\x80\x99re making the right first impression
- Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
- Training team members on PBX procedures and taking the lead during an emergency or crisis
- Reporting into the Director of Rooms you\xe2\x80\x99ll manage a team of front desk employees across several specialisms.
What We need from you:
- Bachelor\xe2\x80\x99s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
- 3 years of Front Office/Guest Service experience including management experience
- Must speak fluent English
- Other languages preferred
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.
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Job Detail
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Job IdJD1483935
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned