Responsibilities: \xc2\xb7 Ensures front office agents are executing all SOP \xc2\xb7 Ensuring the environment in the reception is hygienic and surpasses high-level standards \xc2\xb7 Greet and welcome guests with a smile and presentable way. \xc2\xb7 Answer all questions and address complaints on time \xc2\xb7 Answer all incoming calls and messages on time \xc2\xb7 Receive letters, packages, etc. and distribute them \xc2\xb7 Prepare outgoing mail, reports, requirements, questions, by drafting correspondence formally. \xc2\xb7 Check, sort and forward emails. \xc2\xb7 Monitor office supplies and place orders when necessary \xc2\xb7 Keep updated records and files \xc2\xb7 Monitor office expenses and costs \xc2\xb7 Take up other duties as assigned (travel arrangements, schedules etc.) \xc2\xb7 Sales calling regularly, creates a successful database of agents that increase our revenue and maintains/increases them. \xc2\xb7 Segregating revenue incoming flow and increasing revenue according to experience and accuracy \xc2\xb7 Ensures all guests are happy, maintained and fully informed regarding our rooms, services and all their needs \xc2\xb7 Successfully monitors and alter extranets deals to our advantage \xc2\xb7 Able to understand the revenue percentage/ occupancy percentage and create a successful action plan to maximize revenue according to the market and our stand \xc2\xb7 Able to be creative with sales for the department and create a informative source. \xc2\xb7 Able to coordinate with partners and solve all issues in the front office department \xc2\xb7 Able to manage the whole department, engance the experience value of the guests \xc2\xb7 Able to increase the ratings of our ventures on all possible platforms \xc2\xb7 Able to get new ideas to guide the face of the company to success \xc2\xb7 Able to provide accurate and informative reports that are effective to both management and accounts \xc2\xb7 Able to organize the department including the grooming, paper work, database of clients very specifically, \xc2\xb7 Able to coordinate and generate a relationship with VIP clients and maintain or increase and delegate to subordinates \xc2\xb7 is aware and experienced of other revenue sources such as online, agents, etc.. and able to successfully grant advantage to the company. Requirements and skills \xc2\xb7 Proven rich experience in the front office department and sales. \xc2\xb7 Familiarity with office machines (e.g. fax, printer etc.) \xc2\xb7 Knowledge of office management and basic bookkeeping \xc2\xb7 Proficient in English and arabic (oral and written) \xc2\xb7 Excellent knowledge of MS Office (especially Excel and Word) and Opera \xc2\xb7 Strong communication and people skills \xc2\xb7 Good organizational and multi-tasking abilities \xc2\xb7 Problem-solving skills \xc2\xb7 Customer service orientation \xc2\xb7 High School diploma; additional qualifications will be a plus Job Type: Full-time Salary: AED5,000.00 - AED6,000.00 per month Ability to Commute:

• Dubai (Required)

Ability to Relocate:

• Dubai: Relocate before starting work (Required)