About the role Park Hyatt Abu Dhabi is currently seeking a Front Office Manager who will be responsible for the efficient running of the department in line with Hyatt International\'s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible for all duties of the front desk operation including, staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and offer exceptional leadership. In addition to leading Front Office and Guest Services operations, the selected candidate will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include
Responsible for short and long term planning and the management of the Hotel\'s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Ensure all operations and cash handling are handled per Hotel policy and procedure
Maintain excellent communication with all Hotel departments
Maintain information on rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Qualifications
2 years or more of progressive hotel Rooms Management experience
Fluency in spoken and written English and German is essential
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
High energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
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