Job Description

Demonstrate high standards of group exercise through passion, professionalism, and inspiration to our members by managing and developing a winning team. General Duties and Responsibilities: Retention / Reception

• Monitoring and guiding Retention consultant ensuring clients renewals, reaching set targets as well as communication and other operational standards.
• Monitoring and guiding Retention consultant ensuring standards are followed for Monthly Cancelations requests are and work around the cancellation to keep the client active.
• Billing Run Outstanding Recovery according to the set targets.
• Contacting clients that are not coming to the club as per the Client Interaction procedure ensuring set targets are reached for both Reception and Retention team.
• Guarantee NPS execution every month, analysing results and implementing changes on operations to increase the NPS.
• Guarantee reaching targets in booked assessments and ensure Assessments Surveys execution daily, analysing results and reporting to PT manager.
• Manage complains, suggestions and feedback of all clients.
• Ensure all reports are filled in daily and checked by the team and you to ensure accuracy.
• Ensure efficiency and team work according to the set standards in both Retention and Reception team.

Operations

• Assisting in always maintaining cleanliness of the club as per the standard
• Suggest and implement if agreed measures and procedures to improve cleanliness such as checklists and timetables.
• Managing stock control and inventory checks.
• Assisting in acquiring quotations and costs in operation.
• Ensuring that health and safety regulations are followed.
• Assisting in creating and implementing procedures for the club operations.
• Assisting and monitoring any construction or any other work ongoing in the club and projects.
• Supporting all functions of the operation to work together.
• Assist with established contracts and pricing and ensuring proper maintenance is done with and local government requirements, such as fire, health, and safety procedures etc.
• Contribute operations information and recommendations; complete action plans; help in implementing checklists that ensure customer-service standards; resolve problems; complete audits.
• Manage relationships with key operations vendors.
• Track vendor pricing and service levels

Qualifications High school diploma or an associate\'s degree. Client services or management experience. Great interpersonal and communication skills. Excellent problem-solving skills. Advanced MS Excel knowledge. The ability to remain positive and focused in a fast-paced environment. Good time management skills. Great computer skills and the ability to learn new skills quickly. A professional appearance. Capability to work and manage a diverse team in fast paced environment. Job Type: Full-time Salary: AED6,000.00 - AED9,000.00 per month Experience:

• Fitness: 2 years (Preferred)
• Managing people: 1 year (Preferred)