WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THEIR WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION

Radisson RED Hotel sees things differently. We don\xe2\x80\x99t have \xe2\x80\x98staff\xe2\x80\x99 we have \xe2\x80\x98Creatives\xe2\x80\x99. We don\'t have "managers\xe2\x80\x9d we have "LEADS".

WE ARE ON THE LOOK OUT FOR: LEAD FRONT OFFICE CREATIVE aka FRONT OFFICE SUPERVISOR

Tasks

-Trains new Crews department personnel.

-Answers letters of inquiry regarding rates and availability.

-Maintains a detailed knowledge about the hotel\'s services and hours of operations.

-Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

-Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.

-Check guests in and out, including preparation of guest bills and authorising payments.

-Responsible for cash handling including float and banking.

-Dealing efficiently with day to day billing and guest service queries.

-Report anything considered a health and safety hazard.

-Using information available, plan and control both the preparation of future shifts and effective communication to the team.

-To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

-Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the Lead Rooms.

-Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.

-Knows all safety and understands emergency procedures and how to act upon them. -Understands accident prevention policies.

-Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.

-Good understanding about the Property management software (PMS).

-Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

-Do service recovery procedures.

Are you REDy?

We don\xe2\x80\x99t need experience but we do need personality. You should be innovative, creative, demonstrate a positive mind set and love a challenge. Be genuine, yourself - we love that and won\xe2\x80\x99t change that, promise!

Do you love social interaction, want to be yourself, and are passionate for Music, Art & Fashion, we want to talk to you then!
Come as you are, wear a big smile and become the one who greets like no other. Forget the script. There is no script. Forget traditional, be bold. Have a chat. Make Red the place to be!.

Are you READY? So, tell us. Show us. Make us smile. Use your phone and send us a video clip/ a selfie/ photos/ an Instagram link\xe2\x80\xa6 anything giving us insight into why you\xe2\x80\x99re ready to welcome the world to the RED side.

Come join us and Make Every Moment Matter and make RED the place to be in the City.

Radisson