Job Description

The Role

Key Responsibilities Client Experience & Front Office Management -Serve as the primary point of contact for all client requests, ensuring prompt, courteous, and professional support. -Manage reception operations--handling calls, greetings, scheduling, guest coordination, printing/secretarial services, and meeting room logistics. -Ensure seamless client experiences by maintaining service standards, supporting virtual and physical office users, and executing service requests accurately. Centre Presentation & Housekeeping Oversight -Maintain optimal presentation of all spaces including meeting rooms, lounges, and show offices. -Oversee daily opening/closing routines, maintain inventory/consumables, and ensure the centre always meets corporate standards. -Coordinate with housekeeping and support teams to ensure cleanliness, orderliness, and brand-aligned visual experience. Administration & Documentation -Maintain updated client records, reception logs, telephone directories, CRM/ ERP entries, and filing documentation. -Support move-in/move-out processes, maintain administrative registers, and report maintenance issues promptly. -Manage incoming/outgoing mail, catering orders, courier requests, stationery, and service charge documentation. Operational Sales & Revenue Enablement -Promote centre services through upselling/cross-selling opportunities to enhance revenue. -Handle meeting room queries, bookings, pre/post-sales coordination, and client retention initiatives. -Support sales tours through professional reception presentations and exceptional client interface. Compliance, Safety & Facility Management -Follow internal operational policies, crisis plans, safety procedures, and compliance requirements. -Coordinate with onsite contractors/vendors and escalate operational issues efficiently. -Participate in safety drills, maintain first aid readiness, and uphold emergency standards.



Requirements

4+ years of front office, hospitality, or serviced workspace operations experience--preferably within UAE. -Prior background in customer service roles with strong process adherence and administrative accuracy. -Proficient in MS Office and professional email communication.

About the company

TGC Consulting is a Human Resources Solutions provider based in Dubai, UAE. We provide Recruitment & HR Outsourcing services to organizations services tailored to meet the needs of organizations across various industries across the Middle East. At TGC Consulting, we are more than just a Recruitment company we are your strategic partner in talent management. Our team comprises industry experts who are passionate about aligning exceptional talent with organizational needs. Our Services include Executive Search - Permanent Recruitment / Emiratisation & Saudization. Staffing & Outsourcing- Contract Staffing & RPO