Oversee daily front desk operations.
Ensure all guests receive a warm welcome and efficient service.
Manage and train front desk staff.
Handle guest complaints and issues promptly and effectively.
Ensure front desk procedures are followed.
Coordinate with other departments to ensure guest satisfaction.
Prepare and manage front desk schedules.
Assist with check-in and check-out processes as needed.
Ensure the front desk area is clean and organized.
Provide information about hotel services and local attractions.
Assist with special requests and VIP services.
Monitor guest feedback and implement improvements.
Ensure compliance with all relevant hotel policies, procedures, and regulations.
Qualifications:
High school diploma or equivalent
Minimum of 2 years of experience in a front desk or customer service role.
Previous experience in a front office role with supervisory responsibilities.
Exceptional customer service orientation.
Strong organizational and multitasking abilities.
Ability to work well under pressure.
Customer-focused attitude.
Professional appearance and demeanor
Preferably Chinese Speaking
Job Types: Full-time, Permanent
Pay: From AED2,500.00 per month
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