Description

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

A sustainable hospitality leader in the capital, Jumeirah at Saadiyat Island Resort is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and conceived to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning SPA featuring an extensive menu of specialized treatments and exclusive products from all around the world. In addition to this, guests can utilize wide range of leisure facilities including a mixed and ladies-only gym, a kids club and a tennis court. Boasting 400 meters of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.

About the Job:

An opportunity has arisen for a Duty Manager to join our Front Office Department in Jumeirah at Saadiyat Island Resort. The main duties and responsibilities of this role:

• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
• To assist in maintaining and/or develop agreed standards consistently within the Front Office department.
• To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
• To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
• To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
• To ensure that any major incident or new information are logged-in in the Duty Manager log book
• Dedication to quality, hospitality and guest satisfaction
• To prepare Late Charge letters and post them accordingly
• To maintain and distribute the staff attendance summery sheet
• To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
• To assist the reception staff in their duties as required
• To ensure that all reception staff are aware / trained about their Manual and procedures
• Supervise the cross training of staff from other departments
• To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
• Must be lead by example by demonstrating the Hallmarks and guiding principles in their role continuously.
• Must be able to perform Any other duties as may reasonably be requested by the management.
• Any other duties as may reasonably be requested by the management.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Must have held 3-4 years in a Front Office role
• Promotes a positive and healthy work environment which contributes to effective teamwork
• Works positively with others and contributes actively to promote a healthy team spirit

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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