Front Office Agent
Dubai, United Arab Emirates
Job Description
Job Overview:As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.
Key Responsibilities: * Guest Arrival and Departure:
Key Responsibilities: * Guest Arrival and Departure:
- Warmly welcome guests upon arrival and facilitate a smooth check-in process.
- Provide information about the resort\'s facilities, services, and special promotions.
- Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
- Reservation Management:
- Manage guest reservations, ensuring accuracy and completeness.
- Effectively communicate room rates, packages, and availability to guests.
- Assist with room assignment and accommodate special requests whenever possible.
- Guest Services:
- Address guest inquiries and provide information about local attractions, dining options, and activities.
- Handle guest requests promptly and liaise with other departments to fulfill special requirements.
- Coordinate with the concierge to arrange transportation, tours, and other guest services.
- Communication:
- Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
- Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
- Problem Resolution:
- Address and resolve guest concerns or issues in a timely and effective manner.
- Report any recurring issues or trends to the Front Office Manager for continuous improvement.
- Administration:
- Ensure accurate record-keeping of guest information, preferences, and special requests.
- Assist in the preparation of daily reports, including occupancy rates and revenue figures.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1614572
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, United Arab Emirates
-
EducationNot mentioned