Job Description

Job Title:

Front Desk Supervisor

Department:

Front Office

Industry:

Hospitality / Hotel Operations

Job Summary

The Front Desk Supervisor is responsible for overseeing daily front office operations, ensuring exceptional guest service, and supporting the Front Office Manager in leading the team. The role requires a strong hospitality background, excellent communication skills, and the ability to handle guest concerns professionally while maintaining brand standards.

Key Responsibilities

Supervise and coordinate front desk operations on a daily basis Ensure a warm, professional, and efficient guest check-in and check-out experience Support, guide, and motivate front desk agents to deliver outstanding service Handle guest complaints, requests, and special situations in a calm and professional manner Monitor room status, availability, and coordination with Housekeeping Ensure adherence to hotel policies, procedures, and brand standards Assist with shift scheduling, attendance, and performance monitoring Prepare daily reports and ensure accurate system entries Train new team members and provide ongoing coaching Ensure compliance with health, safety, and security regulations

Requirements & Qualifications

Diploma or Degree in Hospitality Management or related field Minimum

2-3 years of experience

in Front Office operations within a hotel Previous supervisory experience is preferred Strong knowledge of PMS systems (Opera or similar) Excellent communication and interpersonal skills Guest-focused, well-groomed, and professional attitude Ability to work flexible shifts, including weekends and holidays Strong problem-solving and leadership skills

Skills & Competencies

Customer Service Excellence Team Leadership & Supervision Conflict Resolution Time Management Multitasking in a fast-paced environment Attention to detail
Job Types: Full-time, Permanent