Job Description

Join Naumi Hotels in Revolutionizing Dubai's Hospitality Scene!

Imagine spearheading the launch of a bold, design-driven boutique hotel brand in the heart of Dubai's pulsating energy, where innovation meets opulence and every guest experience is a masterpiece of whimsy and sophistication.

Naumi Hotels, the acclaimed trailblazer from Singapore with iconic properties across Asia-Pacific, is making its electrifying debut in the UAE this October 2025. We're transforming the contemporary chic dusitD2 Kenz Hotel in Barsha Heights, a prime gem on Sheikh Zayed Road, steps from Internet City Metro and surrounded by Dubai's thriving business hubs, universities and world class shopping into Naumi Hotel Dubai.

Naumi Hotel Dubai isn't just another opening, it's a bold new chapter in Barsha Heights. With a rooftop infinity pool overlooking the skyline, a spa and fitness hub and vibrant Thai and Mediterranean dining, we're bringing our signature mix of playful design, sustainability and personalized hospitality to the city.

We're looking for a

Guest Service Agent / Front Desk Receptionist

to serve as the first point of contact for guests, embodying the hospitality and professionalism of the establishment. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Tasked with providing exceptional customer service, the Guest Service Agent ensures a positive guest experience from arrival to departure. This role involves efficiently managing check-ins and check-outs, addressing guest inquiries, and coordinating with various hotel departments to meet guest needs. The Guest Service Agent plays a key role in creating a welcoming and efficient atmosphere, contributing significantly to the overall satisfaction of guests and the reputation of the hotel

Key Responsibilities:

Efficiently handle check-ins and check-outs, adhering to established procedures. Greet guests warmly upon arrival, ensuring a positive first impression. Provide courteous and professional assistance to guests, addressing inquiries and resolving concerns promptly. Offer information about hotel facilities, services, and local attractions. Assist with room assignments and coordinate special requests. Maintain clear and effective communication with guests, colleagues, and other hotel departments. Handle telephone calls, emails, and in-person inquiries with professionalism.

Requirements:

Bachelor's degree in Hospitality Management or related field preferred An operational knowledge and proficiency in Front Office Systems-Micros-PMS and Microsoft Office suite (Word, Excel, PowerPoint) Previous experience in customer service or a hospitality-related role is required. Excellent communication and interpersonal skills
Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED1,800.00 per month