Job Description

Position Overview:

We are seeking a friendly, organized, and professional

Front Desk Receptionist

to join our clinic. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming environment and ensuring the smooth operation of daily administrative tasks. Your responsibilities will include scheduling appointments, managing records, and providing exceptional customer service.

Key Responsibilities:

Patient Interaction:

Greet patients and visitors warmly as they arrive at the clinic. Answer phone calls promptly and assist with inquiries. Respond to patient questions regarding appointments, services, and procedures.

Appointment Scheduling:

Schedule, reschedule, and confirm patient appointments efficiently. Coordinate with healthcare providers to manage their calendars.

Administrative Support:

Maintain accurate patient records, including updating personal and insurance information. Verify patient eligibility and handle billing inquiries. Process payments and issue receipts.

Operational Duties:

Ensure the front desk area is organized and presentable. Monitor and replenish office supplies as needed. Support the clinic staff with administrative tasks as requested.

Compliance:

Adhere to clinic policies and HIPAA regulations regarding patient confidentiality. Follow safety protocols and contribute to maintaining a clean and safe environment.

Qualifications:

Education:

High school diploma or equivalent (required); additional training or certification in office administration or medical reception is a plus.

Experience:

Previous experience in a customer-facing or administrative role, preferably in a healthcare setting.

Skills:

Excellent verbal and written communication skills. Proficiency with scheduling software and Microsoft Office Suite. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment.

Key Competencies:

Friendly and professional demeanor. Patience and empathy when dealing with patients. Ability to work collaboratively as part of a team. Problem-solving skills and adaptability.

Work Schedule:

This position may require flexibility, including availability for evening or weekend shifts based on

Job Type: Full-time

Pay: AED2,500.00 per month