Job Description

Job Summary:

The Hotel Front Desk Receptionist serves as the first point of contact for guests and visitors, ensuring a positive and welcoming experience. This role involves managing reservations, handling guest inquiries, processing check-ins and check-outs, and providing excellent customer service to ensure guest satisfaction.

Key Responsibilities:

Guest Services:

Greet and welcome guests upon arrival with a friendly and professional demeanor. Assist with check-in and check-out processes, ensuring accuracy and efficiency. Provide information about hotel facilities, services, and local attractions. Handle guest inquiries, requests, and complaints promptly and courteously.

Reservations and Bookings:

Manage room reservations through phone, email, and online booking systems. Confirm reservations and process cancellations or changes as needed. Coordinate with the housekeeping team to ensure rooms are ready for guests.

Administrative Duties:

Maintain accurate records of guest information and transactions. Process payments and handle cash, credit card, and room charges. Keep the front desk area tidy and organized. Monitor and respond to emails and other correspondence.

Communication and Coordination:

Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and issues. Communicate effectively with colleagues and management to ensure smooth operations.

Qualifications:

Education:

High school diploma or equivalent required. Associate's degree or higher in hospitality management or related field preferred.

Experience:

Previous experience in customer service or hospitality is highly desirable. Familiarity with hotel management software (e.g., Opera, PMS) is a plus.

Skills:

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to remain calm and professional under pressure. Attention to detail and problem-solving skills.

Other Requirements:

Flexibility to work various shifts, including weekends and holidays. Professional appearance and demeanor. Must be legally authorized to work in UAE.
Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED2,000.00 per month