A reputed luxury spa brand in Dubai is looking for Spa Receptionist with 1 to 2 years of relevant experience. Our spa located in 4-5 star Hotels. The selected candidate should have the following minimum eligibility:
Key Duties and Responsibilities:
- Greet guests warmly as they enter the spa.
- Check guests in and out of their appointments efficiently.
- Schedule and confirm appointments via phone or in-person.
- Maintain the appointment book or software with accurate and up-to-date information.
- Provide information about spa services, treatments, and products.
- Answer guest inquiries and resolve any complaints or issues.
- Handle administrative tasks such as filing, data entry, and maintaining records.
- Manage inventory of spa supplies and products.
- Process payments, including cash, credit cards, and gift certificates.
- Reconcile end-of-day receipts and ensure accurate accounting.
- Ensure the reception area is clean, organized, and welcoming.
- Promote spa services and products to guests.
- Stay informed about spa treatments, services, and products to provide accurate information to guests.
- Follow up with guests post-treatment for feedback and future appointment scheduling.
Spa Manager Requirements:
- Proficient in English and reaching sales targets.
- Minimum 1-2 years of spa experience in UAE.
- Highly confident and knowledgeable of marketing & sales offers & perks.
- High school diploma.
- Proven experience managing a spa.
- Proficient in all microsoft office applications.
- The ability to work in a fast-paced environment.
- Excellent organizational skills.
- Strong management and leadership skills.
- Effective communication skills.
- Exceptional customer service skills.
Job Type: Full-time
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