Job Description

Greet and welcome customers as they arrive at the garage, ensuring a positive and inviting atmosphere. Provide prompt and courteous assistance to customers, both in person and over the phone, addressing inquiries, scheduling appointments, and directing them to the appropriate department or staff member. Manage incoming calls, route them to the appropriate personnel, and take accurate messages when necessary. Maintain a clean and organized reception area, ensuring it reflects the professionalism and commitment to quality of the garage. Assist in managing customer appointments and scheduling, coordinating with service technicians and other staff members to ensure smooth workflow. Process customer invoices, payments, and receipts accurately, utilizing the garage's software systems as necessary. Communicate effectively with customers regarding service updates, repairs, and any additional recommendations provided by the technicians. Coordinate with the service department to ensure timely completion of repairs and maintenance tasks, keeping customers informed about their vehicle's status. Provide administrative support, including data entry, filing, and record keeping, to assist in the smooth functioning of the garage. Handle customer concerns and complaints professionally, attempting to resolve issues and escalating them to management when necessary. Assist with inventory management, including ordering office supplies and maintaining an organized stock of essential items. Collaborate with other team members to contribute to a positive work environment and uphold the garage's reputation for quality service.
Job Type: Full-time

Experience:

* cashier: 2 years (Required)