Job Description

Sci-Fi Land Entertainment Hub, an innovative

edutainment

center specializing in

STEAM

(Science, Technology, Engineering, Arts, and Math) education for children aged 2 to 16 years, is looking for a

Receptionist

to join our team. As the first point of contact for our visitors, you will play a crucial role in delivering exceptional customer service while managing bookings, inquiries, and overall guest experiences.

This position requires an individual with a

strong personality

, excellent

customer service skills

, and the ability to multitask efficiently. The ideal candidate should be comfortable managing phone calls, assisting in bookings, operating the

POS system

, handling cash, and engaging with children and parents in a professional yet friendly manner. A passion for education, entertainment, and working with kids is essential for this role.

Key Responsibilities:

Customer Service:

Greet all visitors and clients with a warm and friendly demeanor. Assist visitors with inquiries, provide information about available packages, and ensure all guests are attended to promptly. Resolve any issues or concerns that may arise in a professional and efficient manner.

Multitasking & Organization:

Manage multiple responsibilities simultaneously, including answering phone calls, responding to emails, and assisting in bookings. Maintain an organized reception area and ensure a welcoming atmosphere.

Booking & Reservations:

Handle event bookings, confirm reservations, and ensure accurate details are recorded. Assist guests in selecting the appropriate packages based on their needs and preferences.

Cash Handling & POS System:

Operate the

POS system

to process payments, issue receipts, and manage sales. Handle cash transactions and ensure accurate and secure management of payments.

Event Coordination:

Confirm event details and assist with coordinating activities and services for parties and special events. Support the team in ensuring smooth execution of events and services.

Communication & Coordination:

Effectively communicate with both internal teams and customers to ensure smooth operations. Inform guests of our policies, rules, and regulations.

Engagement with Children:

Provide a friendly and engaging experience for children as they arrive, ensuring they feel welcomed and excited about their visit.

General Administrative Support:

Perform administrative tasks such as filing, data entry, and managing customer databases. Assist with maintaining and updating the calendar for event bookings and appointments.

Key Skills & Qualifications:

Strong Personality & Confidence:

Ability to maintain a positive and professional demeanor when interacting with guests, children, and team members.

Customer Service & Reception Experience:

Previous experience in customer service or as a receptionist, with the ability to handle multiple tasks in a busy environment.

Multitasking & Organizational Skills:

Ability to manage several tasks efficiently without compromising on quality or service.

Cash Handling & POS System Knowledge:

Experience with handling cash transactions and proficiency in operating a

POS system

for sales and payments.

Excellent Communication Skills:

Ability to communicate clearly and effectively with both children and adults in English (Arabic is a plus).

Knowledge of Child Engagement (Preferred):

Experience in working with children and a basic understanding of child development and safety.

Attention to Detail:

Ensure all bookings, payments, and administrative tasks are handled accurately.

What We Offer:

Competitive Salary:

Based on experience and skills.

Training & Development:

Opportunities for personal and professional growth in the edutainment industry.

Dynamic Work Environment:

A fun, energetic, and collaborative team atmosphere.

Employee Benefits:

Enjoy working in a creative and engaging space for both staff and visitors.
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

Al-Ayn: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you hold UAE Residency? What type of Residency do you hold ? Are you a female ? What's your age ?
Language:

Arabic and English (Preferred)
Location:

* Al-Ayn (Preferred)