Description

United Arab Emirates

JOB DESCRIPTION

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai\'s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad\'s Kids Club, Talise\xe2\x84\xa2 Spa, and direct complimentary access to Wild Wadi Waterpark\xe2\x84\xa2 for all guests, the hotel continues to redefine the holiday experience.

About the Role:

An opportunity has arisen for a Front Desk Manager to join the Rooms Division at Jumeirah Beach Hotel.

The main responsibilities are:

• Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
• Primary focus on overall operation at the reception, duty management, guest services, rooms controlling, compliance.
• Ensure that guests are receiving the best possible service at the Front Desk, monitor the comfort and well-being of the guests, whereby health and safety regulations are followed.
• Assist in maintaining and / or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals
• Discuss Night Audit discrepancies with the team and follow up on their corrections.
• Performing monthly, quarterly and yearly appraisals for the colleagues, performance management and participate in recruitment
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.

The ideal candidate for this position will have the following experience and qualifications:

• Proficient in spoken and written business English.
• Competent in Microsoft Office applications.
• Effective communication skills with all levels of colleagues and management at all levels.
• Multilingual with proficiency in at least one additional language.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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