Job Description

Job Title: Front Desk Supervisor

Location:

UAE (Multiple Branches)

Employment Type:

Full-Time

Driving License Required:

Yes

About the Role:

We are seeking an experienced and dynamic

Front Desk Supervisor

to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.

Key Responsibilities:

Supervise and manage all Front Desk employees (FDWs) across branches. Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs. Train new FD staff and conduct periodic refresher training to ensure service excellence. Address escalated customer service issues and ensure prompt resolution. Monitor attendance, grooming, punctuality, and overall performance of FD staff. Coordinate scheduling, leave planning, and branch coverage for FD teams. Assist with recruitment, onboarding, and evaluation of front desk staff. Ensure all front desks are well-organized, fully equipped, and aligned with brand image. Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.

Requirements:

Minimum 2-4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup. Valid UAE driving license is

mandatory

. Strong communication, leadership, and organizational skills. Ability to multitask, manage priorities, and handle pressure in a fast-paced environment. Knowledge of customer service systems, scheduling tools, and reporting processes. Willingness to travel frequently within the UAE.
Job Type: Full-time