Job Description

Front Desk Agent - Luxury Hospitality - Dubai, UAE
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest's stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment.
What You'll Do

• Greet guests with a friendly and professional demeanor upon arrival
• Handle check-in and check-out processes efficiently in accordance with IHG standards
• Respond promptly to guest inquiries about hotel services, facilities, and local attractions
• Process reservations, room assignments, and billing accurately using hotel systems
• Coordinate with other departments to ensure smooth guest service delivery
• Resolve guest concerns and complaints professionally, escalating when needed
• Maintain up-to-date knowledge of room availability, rates, promotions, and special offers
• Promote hotel services and upsell room categories to maximize revenue
• Follow all hotel policies, procedures, and safety regulations

Ideal Profile

• Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel
• Strong communication and interpersonal skills with fluency in English; additional languages are an advantage
• Proficiency in Microsoft Office and hotel management systems such as Opera
• Excellent organizational and teamwork abilities
• Positive, proactive attitude with a passion for customer service

Why Join Us
InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network.
About the Company
IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties - InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites - with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Job Title Front Desk Agent - Luxury Hospitality - Dubai, UAE
Front Desk Agent - Luxury Hospitality - Dubai, UAE
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Front Desk / Guest Services
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
Role Summary
The Front Desk Agent at InterContinental Hotels Group Dubai Festival City will be the first point of contact for guests, delivering warm welcomes, efficient check-in and check-out processes, and professional service throughout the guest's stay. This role requires a passion for hospitality, attention to detail, and the ability to create a seamless and memorable experience for each guest in a world-class luxury hotel environment.
What You'll Do

• Greet guests with a friendly and professional demeanor upon arrival
• Handle check-in and check-out processes efficiently in accordance with IHG standards
• Respond promptly to guest inquiries about hotel services, facilities, and local attractions
• Process reservations, room assignments, and billing accurately using hotel systems
• Coordinate with other departments to ensure smooth guest service delivery
• Resolve guest concerns and complaints professionally, escalating when needed
• Maintain up-to-date knowledge of room availability, rates, promotions, and special offers
• Promote hotel services and upsell room categories to maximize revenue
• Follow all hotel policies, procedures, and safety regulations

Ideal Profile

• Minimum 2 years of experience in the service industry, preferably in a front desk or guest services role within a luxury hotel
• Strong communication and interpersonal skills with fluency in English; additional languages are an advantage
• Proficiency in Microsoft Office and hotel management systems such as Opera
• Excellent organizational and teamwork abilities
• Positive, proactive attitude with a passion for customer service

Why Join Us
InterContinental Dubai Festival City offers the opportunity to work in a prestigious hotel cluster with luxury, premium, and lifestyle brands. You will be part of a supportive team of over 1,200 colleagues, enjoy professional growth opportunities, and have access to exclusive staff benefits within the IHG Hotels & Resorts network.
About the Company
IHG Hotels at Dubai Festival City is a world-class destination featuring four distinct properties - InterContinental, InterContinental Residence Suites, Crowne Plaza, and Holiday Inn & Suites - with over 1,600 rooms, 16 restaurants and bars, extensive event facilities, Spa InterContinental, and state-of-the-art leisure amenities. The brand has been a leader in global luxury hospitality since the 1940s, offering guests unforgettable experiences across cultures and continents.
Post Details
Job Start Date 1970-01-01
Salary from 3500.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required