About us At voco\xc2\xae, we\xe2\x80\x99ve created a new hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character \xe2\x80\x93 and that\xe2\x80\x99s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting. At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won\xe2\x80\x99t find in any guide book. Your day to day First impressions count. To get our guests\xe2\x80\x99 memorable experiences off to an unforgettable start, we\xe2\x80\x99re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you\xe2\x80\x99ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes

• Acknowledging IHG Rewards Club members and returning guests in person or over the phone

• Taking, managing, and receiving payments for guest bookings

• Making the check-in and check-out process feel swift and seamless

• Staying one step of our guests\xe2\x80\x99 needs to anticipate requests and offer tailored recommendations

• Being our guests\xe2\x80\x99 trusted contact \xe2\x80\x93 helping with everything from bill issues to restaurant recommendations

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

• Fluency in the local language - extra language skills would be great, but not essential

• Literate and tech-savvy - you\xe2\x80\x99ll need a good grasp of reading, writing, basic maths and computer skills

What we offer We\xe2\x80\x99ll reward all your hard work with a great salary and benefits \xe2\x80\x93 in addition to career development, employee room discounts and great work culture.

Join us and you\xe2\x80\x99ll become part of the global IHG family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. Reliably Different - Welcome to voco\xc2\xae Hotels, IHG\xe2\x80\x99s new upscale brand. We call our Hotels voco\xc2\xae \xe2\x80\x93 It means \xe2\x80\x98to invite\xe2\x80\x99 and \xe2\x80\x98call together\xe2\x80\x99 originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco\xc2\xae is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco\xc2\xae Dubai Whatever we\xe2\x80\x99re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG\xe2\x80\x99s years of experience in delivering True Hospitality, voco\xc2\xae Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world\'s first voco\xc2\xae hotel opened in November 2018 in Gold Coast, Australia and the first voco\xc2\xae Hotel across IMEA is voco\xc2\xae Dubai. voco\xc2\xae Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It\xe2\x80\x99s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining and entertainment experiences. At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey? voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let\xe2\x80\x99s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.