Description

Swiss\xc3\xb4tel Al Ghurair

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.



First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Desk Agent acts as an ambassador for the hotel; providing a warm and personal welcome upon arrival, any assistance needed throughout the guests\' stay, and settling accounts accurately upon departure, with the desire to see the guest return.

What\'s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest\'s stay through up-selling
• Demonstrates Service Promise Standards and Values in all interactions with both guests and colleagues.
• Ensures each guest receives a warm and welcoming reception according to all Swissotel Hotels & Resorts Standards
• Ensures each guest receives a fond farewell according to all Swissotel Hotels & Resorts standards
• Communicates with other departments for general hotel knowledge as well as completing guest requests
• Ensures that all bills are kept up to date and accurate and process upon departure
• Takes advance reservations, bookings and special requirements
• Responds to all guest requests in a timely manner and ensures follow up is completed
• Complies with all standard operating procedures and policies of the Front Office
• Remains observant and responds to each guest who approaches the Front Desk
• Drives Rate and Rev Par through up-selling guests upon arrival
• Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
• Adheres to the hotel\'s environmental policies and procedures
• Other duties as assigned

Qualifications

• Highly organized, detail oriented, able to multitask, able to make decisions and take initiative, able to work alone and with little supervision
• Ability to work in an ever-changing and often busy environment
• Must be self-motivating, a team player and have a high level of guest service orientation
• Must have excellent verbal, comprehensive & written English communication skills
• Must have a professional attitude along with impeccable presentation
• Highly organized with the ability to be flexible with work hours and days off
• Strong computer knowledge of Opera Property Manager System
• Micros, Microsoft Excel, and Word knowledge are assets
• Physically able to complete all aspects of the position without restriction
• Previous Hotel Front Office experience an asset
• Post-secondary diploma in a Hospitality Management Program an asset
• Fluency in a second language as it relates to the hospitality industry is an asset

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\'s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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