Job Description

Assist clients at the airport with arrival and departure procedures, ensuring polite, professional behavior. In case of any issue, immediately inform the direct manager. Inspect the clients' vehicle at the airport or hotel (company-owned or rented) and report any remarks or issues to the direct manager. Coordinate effectively with other tour leaders handling the same file, as well as with drivers and tour guides, at least one day in advance and with sufficient notice. Ensure that tour leaders' and drivers' mobile phones are kept on silent while accompanying clients to or from the hotel/airport, and avoid answering calls to prevent disturbing clients. Only contact the direct manager in cases of extreme necessity. Review flight details and clients' itineraries through the movement sheet prior to arrival or departure, and provide clients with full information about their Cairo tour program. Do not leave the vehicle upon hotel arrival until the check-in process is fully completed, to avoid any issues such as hotel changes or overbooking. Register the Tourism Police notification at the hotel immediately after check-in, contact clients in their rooms to ensure room quality and luggage delivery, and confirm receipt of breakfast boxes for early-morning departures. Carefully review financial disbursements with the Accounting Department, including ticket validity, restaurant payments (cash advances or vouchers), and credit cards. Ensure quick and accurate settlement of files with the Accounting Department to avoid delays in clearance procedures. Check routers to ensure they are working properly before handing them over to clients, and assist clients with activation if needed. Execute assigned operations immediately upon issuance of the movement sheet. Maintain continuous communication with the direct manager regarding any remarks or issues related to assigned files to take necessary action. Perform any additional tasks assigned by the Operations / Movement Department as required.
Job Type: Full-time

Pay: E6.00 - E6.50 per month